Flexible Support Officer – Domestic Abuse Team
Location: South Oxfordshire
Salary: £25,526 - £26,869
Type: Permanent
Hours: 35 hours a week – Monday to Friday
DBS Level- Enhanced
Driving: Full UK driving licence and own vehicle essential
Key Responsibilities
* Providing tailored, high‑quality support to clients in refuge, places of safety and outreach settings
* Responding to enquiries via the Domestic Abuse Service helpline
* Managing referrals and completing needs assessments
* Offering guidance on tenancy responsibilities, financial obligations and available support
* Creating, reviewing and delivering Independent Living Plans and Risk Assessments
* Facilitating structured group sessions based on client need
* Advocating for clients and liaising with agencies including Police, health professionals and partner organisations
* Supporting clients to move on to safe, suitable accommodation
* Maintaining accurate, timely case notes and safeguarding documentation
* Contributing to MARAC, MATAC and relevant safeguarding meetings
* Supporting the organisation’s DAHA accreditation process
* Representing and promoting the Domestic Abuse Service both internally and externally
* Handling client complaints in line with policy and undertaking investigations where required
More About You
* Someone who combines empathy with resilience, and professionalism with compassion
* GCSE‑level education (or equivalent)
* At least one year’s experience in frontline work with victims of domestic abuse or other vulnerable groups
* Excellent communication and interpersonal skills
* The ability to stay calm and focused under pressure
* Strong organisational and problem‑solving skills
* Confidence working both independently and as part of a team
* Basic IT skills and a willingness to learn new systems
* A full UK driving licence and access to a car
Benefits
* 25 days’ holiday, plus Bank Holidays — rising to 28 days after 3 years
* Up to 8% contributory pension
* An annual wellbeing allowance of up to £300
* Access to a wide range of staff discounts
Diversity & Inclusion
At A2Dominion, we believe everyone belongs. We’re proud to be a Disability Confident Employer, and we welcome applications from people of all backgrounds, identities and lived experiences. Our recruitment process is designed to be inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. If you need any reasonable adjustments at any stage, just reach out to our Resourcing Team at resourcing@a2dominion.co.uk — we’re here to support you.
Recruiter
Becci Zapala – Becci.zapala@a2dominion.co.uk
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