Overview
Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight's solutions by proactively managing people, products, technology, information, data, and time. The Client Master Data (CMD) team manages the flow of master data and complex data sets to help Insight track client interactions history, determine and set competitive prices to gain market share, improve the revenue of targeted marketing campaigns, and establish meaningful relationships with clients. The Pricing & Master Data Analyst is responsible for managing the flow of master data for Insight across EMEA, including supporting with and coordinating all client, vendor, and pricing data requirements, maintaining pricing and account data, ensuring data setups are accurately executed in a timely manner, and any service level agreements are successfully met. The Pricing & Master Data Analyst uses master data to amplify the value of Insight's existing CRM system, as well as facilitate more valuable client experiences by regularly reviewing, monitoring, and maintaining the master data database. They seek to resolve inconsistent data, identify inefficiencies and areas for improvement, provide clarity around reporting and data mining and a consistent service to the organisation. In addition, the Pricing & Master Data Analyst act as an 'ambassador' of the Client Master Data team, and provides consulting services to projects, and designs consistent processes based on master data policy.
Responsibilities
* Execute master data/hierarchy set-ups and maintenance, and database cleansing activities.
* Validate and process all incoming client pricing requests from the sales teams, and all client pricing agreements.
* Perform the required analyses to ensure that any extracted data is accurate and meets the needs of the business, and also prioritise any change activity using a programme of improvement initiatives.
* Provide support on data and pricing elements for all ERP systems (e.g., SAP, Qorus, ET).
* Provide modelling based on dynamic data elements available in the database.
* Analyse trends in the Master Data database.
* Participate in cross functional team activities in order to complete initiated projects.
* Prepare external and internal reporting for standard service level agreements.
* Partner with cross-functional leaders in order to establish the product level pricing strategy.
* Collaborate with appropriate teams, and teammates, to prepare internal/external reporting, and to determine desired report content and parameters.
* Develop pricing tools that are used throughout the company to respond more quickly to changing market needs and or trends.
* Maintain pricing analytics, prepare business reports, and recommend changes to support longterm product growth.
* Support the maintenance of material master data related to pricing attribute values.
* Work closely with partners and product management teammates in order to maintain list pricing.
* Establish and maintain timelines and priorities for assigned projects, systems, and applications, working across multiple initiatives.
* Provide continuous business support to users, and also develop and maintain strong working relationships with key stakeholders across all teams in the Operations function, and with business partners.
* This list is not exhaustive; you will be required to undertake additional responsibilities as reasonably requested by your manager.
Qualifications
* Experience of working within a high performing team within a fast-paced, target-driven environment.
* Educated to degree level or can demonstrate equivalent work experience.
* High level of written and spoken English; a confident, outward-looking, proactive communicator.
* Fully conversant with Microsoft Office suite (Outlook, Excel, Word); working knowledge of SAP.
* Understands general business operational processes, procedures, and issues, and how to articulate these and drive operational excellence initiatives; able to work productively under tight timescales and pressure with attention to detail and quality.
* Strong attention to detail and ability to work well under pressure, either independently or as part of a team; experience in a globally diverse environment with a commitment to equality, diversity, and inclusion.
* Ability to develop in-depth knowledge of systems capabilities, end-user information needs, and underlying business practices.
* Knowledge of processes, procedures, and issues relevant to the role; ability to handle complex issues and trends.
* Creative problem-solving abilities; commercially astute with ability to communicate complex data.
* Strong interpersonal skills with the ability to quickly build relationships; knowledge of pricing dynamics related to the IT industry.
* Goal oriented with a history of delivering results that make a tangible difference to businesses.
* Good numerical skills, ability to manipulate large volumes of complex data and perform detailed analysis.
* Able to support complex system improvement with established process improvement methodologies.
* Continuously updates personal knowledge of industry-leading technology, learns new skills, and adapts to changes in technology.
Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients with the guidance and expertise needed to define, architect, implement and manage technology today, whilst transforming for tomorrow. We strive to display our three core values of Hunger, Heart, and Harmony every day. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.
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