The Customer Service Administrator is a pivotal member of the Supply Chain department, responsible for executing a range of administrative duties to ensure the seamless operation of the team. This role requires close collaboration with both internal and external customers and full cooperation with colleagues across all functional areas. The successful candidate will contribute to the effective running of the department, supporting the business in delivering high-quality customer service and operational excellence, supporting supply chain including procurement and planning, in a fast paced environment.
Temporary to permanent opportunity.
Key Responsibilities
* Act as deputy for the Customer Service Lead and other colleagues as required, ensuring business continuity.
* Input orders manually and via EDI systems with accuracy and efficiency.
* Serve as a point of contact for the Sales team, facilitating information flow and issue resolution.
* Allocate orders appropriately and acknowledge customer purchase orders, managing the end-to-end order processing workflow.
* Create export documentation and shipping manifests as required for international and domestic shipments.
* Generate and print shipping pallet labels to support dispatch activities.
* Book deliveries to offsite locations in line with operational priorities.
* Manage daily dispatches, maintaining up-to-date records and schedules.
* Complete Goods Received Notes (GRN) for OV Proof of Delivery (PODs).
* Support invoicing processes, ensuring timely and accurate billing.
* Ensure all relevant transaction documents are filed accurately and promptly for audit and reference purposes.
* Support data collection for key operational metrics, including shortages and dashboard reporting.
* Pre-alert local management and Sales teams regarding any transport issues impacting customer deliveries.
* Provide support for the MLOR (Material Loss and Obsolescence Reporting) process.
* Demonstrate proficiency in the use of ERP software for all business processes relevant to the role. D365 experience would be advantageous.
Key Skills & Knowledge
* Demonstrates strong numeracy and literacy skills.
* Exhibits excellent attention to detail in all tasks.
* Computer literate to at least a basic level, with a willingness to develop further skills as needed.
* Collaborative approach, working effectively with others to ensure smooth and efficient operations across departments.
* Strong organisational skills with the ability to prioritise own workload to meet the needs of the wider business, including Sales & Marketing, Warehouse, Production, NPD (New Product Development), and Technical teams.
* Effective communication skills, with the ability to liaise confidently with other functional areas within the business.
* Ability to complete documentation legibly and accurately, maintaining high standards under pressure.
* Trained in Basic Food Hygiene, demonstrating a 'safety-first' mentality at all times.
Ongoing Development Goals
* Ability to work effectively under pressure without compromising quality or accuracy.
* Flexible in approach to meet changing demands, adapting to new priorities as required.
* Self-motivated, capable of working safely and effectively with minimal supervision.
Support Available
* Regular one-on-one meetings with your manager to review progress and discuss any areas requiring additional support or resources.
* Opportunities for continuous professional development and skill enhancement if desired.
Work Hours:
* Full-time: 40 hours per week.
* Monday to Friday: 9:00 AM to 5:00 PM Friday 8:00 AM to 4:00 PM