Premium retail manager

Job Description

WHO WE ARE LOOKING FOR

We’re looking for a Premium Retail Manager to lead the charge in delivering unforgettable experiences at one of the world’s most iconic stadiums—Etihad Stadium, home of Manchester City FC.

This role is all about elevating Premium Retail and entry-level Hospitality spaces—from matchdays to concerts and tours. You’ll be the driving force behind smooth operations, exceptional service, and a team that thrives under your leadership.

If you’re passionate about creating standout guest experiences and love the buzz of live events, this is your stage.



A FLAVOUR OF THE DAY TO DAY

1. Lead Premium Matchday Operations - Take ownership of multiple Premium GA and Hospitality spaces—run team briefings, oversee supervisors and casual staff, and ensure everything runs like clockwork.
2. Deliver Exceptional Experiences - Set the gold standard for service. Coach and inspire your team so every guest leaves with a story worth sharing.
3. Support Non-Matchday Events - From major concerts to stadium tours, you’ll keep operations seamless and standards high.
4. Mobilise New Premium Areas - Be at the forefront of venue expansion—plan, implement, and fine-tune processes for new spaces.