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View more categories View less categories Sector Technology Role Manager Contract Type Permanent Hours Full Time
Job Details
Salary: Competitive per annum
Hours: 22.5 Hours per week
Location: Hybrid working, 3 days a week in our VHQ, Crawley
Contract: Job Share / 3 days per week
Closing Date: 12th May 2025
Virgin Atlantic is a ground-breaking long-haul airline. Committed to protecting the planet, whilst bringing the social and economic benefits of connectivity and trade to the destinations and communities we serve. At Virgin Atlantic, we're committed to innovation, pioneering change through partnership, and being transparent in our progress.
In a nutshell
This is a Job Share Opportunity, 3 days per week.
The Contract Manager will report to the Technology Commercial Manager and be encouraged as the single point of contact (SPOC) between nominated strategic suppliers and VAL. They will be encouraged to have a strong grasp on VAL commercials, work prioritization, and the strategic roadmap dependencies. Working closely with all areas of the business will be key, influencing at the Senior Leadership Group level and occasionally at board level when required.
This role is essential for improving the supplier capabilities, opportunities, and return on investment to support our VelocityX plan.
Day to day
* Monitoring and effecting contract alignment, ensuring suppliers align with SLAs for operational services delivered.
* Conduct regular, formal supplier service reviews to examine past performance and facilitate future development of services in line with business objectives.
* Ensure all contract information is up to date and held with the legal department and is inputted by legal into the contracts database
* Help resolve ongoing issues and challenges, with Suppliers to ensure the delivery of desired outcomes and help maintain and monitor progress of service improvements
* Produce and negotiate Agreement Schedules with suppliers working with Procurement as appropriate
* Responsible for providing commercial input into IPs and Business Cases (costs, resourcing etc.) and liaising with Technology teams to facilitate project delivery.
* Collaborate with key stakeholders to forecast and oversee supplier spend in the Technology Opex Budgets
* Assembly and publication of performance metrics in scorecards or other reports as agreed
* Manage the interaction of multiple service/product providers
* Work with Enterprise Architecture and Delivery to undertake impact assessments of the commercial element of proposed initiatives
* Co-ordinate suppliers and manage commercial aspects of internal audits relating to technology services.
About you
* Solid, demonstratable understanding of technology contract management ideally gained during contract, commercial or procurement background
* Experience in management of contracts in excess of £5M TCV
* Proficient negotiator with demonstrated ability to improve benefits over costs.
* Able to clearly communicate complex technical and commercial interdependencies to collaborators and can break down business requirements into technical dependencies.
* Excellent collaborator and communication skills. Ability to tune approach to suit suppliers and collaborators is a must.
* Help drive a collaborative, partnership supplier culture that is based on shared long-term goals
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( [email protected] ) feeling confident that we've got your individual considerations covered.
Company
Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we’ve grown from a small team, one 747 plane and a single route, to a global network that employs thousands of wonderful people worldwide.
We’re not just your average airline. We’re a family-centric one who recognises togetherness as a hugely important aspect of life. We support and care about our employees and their families, which makes Virgin Atlantic a special place to work and the long-haul airline our customers fall in love with.
When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying. So, step on board, get ready to find your purpose, embrace your human spirit and let it fly.
Our ways of working
We’re on a mission to become the most loved travel company, but with this comes great responsibility. We must support all of our people to embrace a growth mindset. To think like a start-up and act like an owner of Virgin Atlantic and to live our values every day. Our ways of working are designed to reflect the balance of happiness, productivity, collaboration, and team spirit that make us uniquely Virgin. We have built our approach on six core principles, recognising work as an activity, not a place. The focus is less on when and where people work, collaborate, or learn, but on their performance and outcomes. This is built on a foundation of trust and celebrates the diversity of our people, embracing that we all have different work-life considerations and varying times when our energy is highest.
Our people & networks
At Virgin Atlantic, we want to inspire everyone to take on the world, championing inclusivity, activism, and challenger spirit. It guides us in everything we do as we strive to make progress on the issues that matter most. We know difference is a strength, enabling us to be a force for good for our employees, customers, and communities. We aim to be an employer of choice, and our purpose, the belief that drives us, is that everyone can take on the world. We’re committed to bringing together a workforce that reflects the society we live in, creating an environment that supports diversity, equity, and inclusion, and allowing all our people to bring their whole selves to work.
Supported by their own Executive Ally, our four employee networks are employee-led communities where our people can connect, celebrate and support each other. The networks work together to raise awareness of Diversity, Equity, and Inclusion across the business and, through regular conversation, inform the actions we need to take as an organisation to create an environment where everyone feels they belong.
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