Contact Centre / Call Centre Agent - Inbound Telephony Customer Service Agent (Remote - Birmingham based)
Location: Remote working - 1st week & 4th week are based at Birmingham training centre (non-negotiable) - all other working weeks are fully remote.
Training: Remote but 1st week & 4th week are based at Birmingham training centre (non-negotiable)
Hours: Monday to Friday 9-6pm (9am - 5.30pm or 9.30am - 6pm)
Start date: 27th October or the 3rd of November
End date: End of January 2026
Contract Details: Temporary
Pay rate: £12.21 per hour
About Our Client:
Our client is a leading insurance company that believes in delivering exceptional customer service. They pride themselves on providing quality solutions and support to valued customers in the insurance industry. With a positive and collaborative work culture, our client is dedicated to ensuring both customer satisfaction and employee success.
Responsibilities:
Resolve customer queries and provide prompt solutions via telephone and email
Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions
Manage inbound customer enquiries, adhering to service level agreements (SLAs)
Record customer interactions accurately and follow up on associated tasks until they are resolved
Liaise with internal teams to gather information and address complaints effectively
Deliver excellent customer service, maintaining a positive and empathetic approach Essential (Knowledge, skills, qualifications, experience):
Proven experience in a customer service role, preferably in the insurance industry
Excellent communication skills, both verbal and written
Strong problem-solving abilities and the ability to handle conflicts diplomatically
Attention to detail and organisational skills
Familiarity with using customer service systems and data entry
Ability to work collaboratively in a team environment
Desirable (Knowledge, skills, qualifications, experience):
Knowledge of insurance products and services
Previous experience in handling inbound and outbound calls
Understanding of regulatory requirements related to customer handling Technologies:
Proficiency in using customer service systems and software
Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Do not miss this exciting opportunity to join our client's dedicated and dynamic customer service team.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website