Overview
Civica is seeking a Technical Consultant with a focus on Local Government data migration. This role involves delivering professional services consultancy across multiple projects, developing in-depth knowledge of Civica’s Local Government solutions, and ensuring successful, on-time, on-budget implementations with high customer satisfaction.
What you will do to be successful in this role
* Provide all data related activity of Technical Consultancy Services across several products to Civica customers
* Develop and deliver new approaches to technical delivery to continuously enhance the level of service provided
* Deliver data migration and data consultancy for Civica software following project documentation, implementation guidelines and quality standards
* Act as the lead point of contact for projects in areas of data, interfacing and technical delivery
* Define and document data conversion and load scope and perform data loading in line with agreed process
* Testing and due diligence during migrations and implementations
* Produce and maintain documentation to high standards for internal and customer use, including user literature, configuration documentation and technical specifications
* Communicate effectively with customers, provide progress updates, highlight issues, and recommend follow-on actions
* Develop ad-hoc reports using industry standard reporting tools
* Promote Civica, its products and practices in a professional manner
* Create SQL scripts to view and report on data
* Create SQL stored procedures, functions and triggers
* Develop back office tools and data pipelines
* Migrate SSIS packages and legacy SQL approaches to Azure environments
* Provide workshops and consultancy services in remote or in-person format with groups from 1-8 people
* Support User Acceptance Testing (UAT) and coordinate with Product Teams to resolve issues and raise enhancements
* Liaise with Civica Project and Account managers
* Provide quotations for non-standard small work packages
* Provide regular internal progress reports as required
* Manage customer issues to a successful resolution with appropriate communication
* Demonstrate commercial acumen to manage deliverables within the agreed scope
Essential Experience
Candidates must have experience in software implementations, specifically data migrations, ideally using Microsoft SQL. Experience in local government areas such as Housing, Revenues, Asset management, Regulatory data (e.g. licensing, Food Standards), Fire Safety, Transport or Police is desirable, either as a supplier or a customer.
Requirements
* Good commercial awareness
* Ability to gather and define requirements, including documentation and customer sign-off
* Good presentation skills
* Excellent communication skills, both written and verbal
* Ability to take ownership of problems and see them to resolution
* Ability to manage change of priorities at short notice
* Ability to deal with demanding product and project development plans
* Prepared to travel throughout the UK and Ireland
* Positive, proactive and self-motivated
* A clean driving licence
* SC & NPPV3 holder or ability to obtain
* Good customer service skills and ability to deal with customer queries and complaints
* Time management skills with the ability to work with minimum supervision
* Experience with Microsoft Office products
* 5 or more years Microsoft SQL experience
Desirable skills
* Python
* JSON
* CSS
* HTML
* C#
* APIs
Benefits
* Time Off & Work-Life Balance: 25 Days Annual Leave + bank holidays, option to buy up to 10 extra days
* Days of Difference: Up to 3 extra days off for volunteering
* Financial Well-being & Security: Pension contributions, Income protection, Life assurance, Critical illness cover
* Health & Perks: Private medical insurance, Health cash plan, Dental insurance, Affinity groups
* Bounty Bonus: Refer a friend & get rewarded
Equal Opportunity
We are committed to building an inclusive and diverse workplace. We are an equal opportunity employer continuing to ensure fairness and transparency in our recruitment process. If you need adjustments or accommodations to participate, please let us know.
#J-18808-Ljbffr