3rd Line Infrastructure Engineer
Salisbury Hybrid working (mix of office, home, and client site)
£38,000 £45,000 DOE
Driving licence required client site visits involved
Are you an experienced 3rd Line Engineer with a solid MSP background?
Do you enjoy tackling a mix of infrastructure and networking challenges?
Looking for a role that keeps you hands-on, technical, and client-facing?
This role could be a great fit.
Join a growing and well-regarded Managed Service Provider as part of their senior engineering team. You will take ownership of escalated issues, support and guide more junior engineers, and lead on technical projects for a range of SME clients.
What you will be doing:
Providing 3rd line support and infrastructure troubleshooting
Leading smaller client projects and rearchitecting customer networks
Acting as an escalation point for complex issues
Installing, configuring, and supporting client environments across servers, networks, and cloud platforms
Mentoring junior engineers and ensuring quality technical delivery
Attending client sites when required (local travel)
Core technical skills we are looking for:
Windows Server (setup, troubleshooting, maintenance)
Microsoft 365 administration and support
Active Directory & Group Policy
Network support routers, switches, firewalls (WatchGuard experience a bonus)
TCP/IP, DNS, DHCP
Strong experience with remote and on-site troubleshooting
Comfortable working across a broad IT estate (hardware, software, cloud, networking)
Experience delivering infrastructure projects and identifying opportunities for improvement
Y ou will need:
Experience in a 2nd/3rd line role within an MSP environment
Strong communication skills and client-facing confidence
A methodical and calm approach under pressure
Full UK driving licence and access to your own vehicle
This is a varied and rewarding role that offers technical autonomy, exposure to different technologies, and a culture that values learning and initiative.
If you are ready for a new challenge where no two days are the same we would love to hear from you.
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