Responsibilities
* To collect older people from Hospital, transport them to their home environment and undertake a holistic assessment to ensure their safety and wellbeing is promoted.
* To undertake home visits to older people to provide community ‘wrap around’ support as appropriate to their identified needs, this may include, but is not limited to supporting older people with their shopping, prescription collections and light housework.
* To undertake any appropriate ‘Take Home and Settle’ duties as required.
* To liaise effectively with the Hospital Discharge Team and hospital/community staff to facilitate a safe discharge and effective ongoing support.
* To complete a holistic assessment as required and robustly record all visits and relevant casework.
* To signpost and refer to appropriate services as identified by the assessment, in order to meet the older person’s needs longer term.
* To support older people to achieve their identified aims. This includes, but is not limited to, providing advice, guidance and practical assistance with the use of rollators in line with our internal service provision.
* To monitor the progress of older people achieving their identified aims, and evaluating the effectiveness of the action plan in order to amend this accordingly to meet the older person’s needs.
* To effectively risk assess a wide range of situations, including that of an older person using a rollator to increase their mobility and independence.
* To develop and maintain good working relationships with the staff of all organisations.
* To act as an ambassador for Age UK South Cumbria and be a point of contact for Take Home and Settle staff and professionals.
* To update & maintain accurate reports on an in-house database/CRM system.
* To comply in all aspects of Age UK South Cumbria’s policies and procedures.
* To participate and contribute generally to Age UK South Cumbria’s activities, attending meetings and training courses as required, and engaging in the process of supervision.
* To adopt a flexible attitude to the duties which may have to be varied subject to the needs of the service, and in keeping with the general profile of the post.
* To be responsible to the Client Services Supervisor for carrying out duties in an effective and efficient manner.
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