Post ID: NTH25/2601
We now have a vacancy for a permanent Assistant Manager to support Northney Marina on Hayling Island, Hampshire. The successful individual will work with the existing marina team overseeing day-to-day marina operations and will support the Marina Manager with the performance of the operation in all areas.
The prime tasks and responsibilities for this role are:
* To support day to day operations; to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
* To support the financial performance of the business and run the marina effectively, correctly, and profitably.
* In conjunction with the site teams, ensure that all daily, weekly, and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
* Ensure the day-to-day operation and image of the sites reflects the Company's position as market leader.
* To ensure all legal, HSE and company policies including financial polices are being adhered to.
* To lead the team and support all marina administration to ensure all records are maintained accurately in order to yield maximum revenue. Ensure payment is received for all services under the guidelines laid down.
* To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover.
* To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum staff are on site at peak times to include weekends and bank holidays.
* To coach staff to monitor customer's satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
* To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
* To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
* This role will include weekend working as required, 40 hours per week over 5 days, in order to ensure smooth operation of the business, and adequate supervision of the team.
Working Relationships:
* To liaise at all levels with customers, staff, central services and external suppliers/organisations.
* To delegate as necessary in order to fulfil the above aims and objectives.
Performance Criteria:
* To support the business for which you are responsible effectively, correctly, and profitably.
* All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
* To manage site staff to ensure they are providing the best possible customer experience.
* Customer requests and problems are acted upon immediately or arrangements made for their resolution.
* A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
* To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental, and other Government legislation.
* To build and develop a professional close working relationship with senior management, central services, and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.
Person Specification:
* To have previously operated in the leisure or marine leisure industry
* A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
* Be results orientated and keen to make improvements to already established businesses.
* To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
* Able to provide first class customer service.
If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, I would like to hear from you.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website via this link.
Closing Date: Friday 19th September 2025.