About The Role Do you have a keen eye for detail with a highly analytical approach to your work, and a strong belief in delivering great customer service? If yes, this role may interest you. HomeServe iscurrently recruiting foraScheduleron a40-hour a week, full timepermanent basisto join the Operational Planning Team in Walsall.Schedulerswork closely with our deploymentteams andare responsible forleading the planning and capacity management of all work and resources in the Service Operations business across our Gas, Water and Network Field Operations, ensuring we deliver outstanding service to ourcustomers.This role will focus on Water Supply Pipe and Drainage trades, with the flexibility to work across other trades. This is a hybridrole;you willbe requiredto travel into the Walsall officethreetimes per week.With that in mind, you will belocatedwithin a convenient commute to Walsall WS2 7BN.You can opt to work more in the office if you prefer.There is also the requirement to travel to our Nottingham officeNG6 8WRat least once a month(periodically with notice)to collaborate with the wider team.Our working pattern is Monday to Sunday in line with Business requirements and 1 day over the weekend on a rotational basis often no more than 4 hours. PRINCIPAL ACCOUNTABILITIES : To work closely with the Field and all internal departments to ensure thatappropriate capacityis available andwherenot, to highlight any potential/actual detriment to Customers,Peopleor the Business Ensure national, regional and area specific capacity meets resource requirements and ensuring there are no shortfalls and making recommendations to the benefit of the plan To provide daily support for Field Operations on Resource Planning queries as requested to ensure the team offers a prompt andaccurateservice either by email,telephone,or face to face To act as the gatekeeper for any request which poses potential/actual Customer/People/Business detriment ensuring that the relevant stakeholders are aware of the impact before any changes made TomaintainaccurateAttendance/Non-Attendance data for the Field employees ensuring all actions taken promptly Proactively manage all downtime for Field employees with minimum impact to customer Ensure the accuracy and integrity of information through regular auditing and identification of trends. Highlight risks/ trends to the relevant management team with recommended solutions. Suggest solutions aimed at improving the efficiency and accuracy of current capacity planning processes and methodologies Toidentifyopportunities that might improve the performance of the Planning department Completion of any other ad-hoc duties requested to be undertaken, within reason About The Candidate To be successful in this role you will need to have the following knowledge,skillsand attributes: Essential : Good standard of education and excellent communication skills Excellent customer service skills, understanding the needs of both internal and external customers Intermediate/advanced MS Office/Google skills Proactive approach to problem solving Timely andaccurateproduction of work Ability to work on own initiative Effective planning and organisational skills Desirable : Analytical skills able toidentifytrends and impact assess changing variables Understanding of Resource Planning with the Field Experience of operating within Service Operations Fully conversant with HML systems and processes Knowledge of UK geography About The Company What can HomeServe offer me? 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice Access to hundreds of discounts via ORB Our Recognition & Benefits platform, plus interest-free tech purchasing, Salary Finance, mortgage advice, and more Free HomeServe policy Pension scheme to support your future Health & wellbeing benefits includingPaycarefor Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme Free onsite parking and great links to local public transport Cycle to Work Scheme Free toast and refreshments to keep you fuelled throughout the day Who is HomeServe? With over 30 years experience supporting UK homes, HomeServe is one of the nations leading homeassistanceproviders. From home cover and new boilers to one-off repairs,we arecommitted to delivering outstanding care for our customers. Our expert teams support everything from plumbing, drainage and heating to electrics and appliances; whetheritsa service,repairor full installation. At HomeServe,we areproud of our inclusive,supportiveand collaborative culture. Whetheryou arespeaking to customers on the frontline or working in a support function,you willplay a key role in putting customers at the heart of everything we do. What happens next? If your application is shortlisted,wellbe in touch to discuss the next steps. In-person interviews are planned for February 2026, with start dates following successful pre-employment and background checks.