** Altrincham - 3 days in the office and 2 days remote working
* £25,000 - £30,000
As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies.
You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow.
Daily responsibilities:
Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems
Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms
Administer Microsoft Intune, Apple Business Manager, and Office 365
Support server and network troubleshooting
Assist with IT projects and system improvements
Maintain accurate records in the ITSM tool
Occasionally visit other sites (full UK driving licence required)
Essential Skills & Experience:
Demonstrate proven IT skills.
Strong customer service and communication skills
Experience working to KPIs and SLAs
Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including Servers and storage
Familiarity with cloud technologies (Azure is a plus)
Analytical mindset and ability to make sound decisions under pressure
Flexible and adaptable in a fast-paced environment