Are you a professional Customer Service Representative looking for a new position? We have an exciting opportunity for a Customer Service Representative to join a well-established company in their Customer Services Team in Cradley Heath The purpose of the role is to make quotes, orders and everything associated with offering a high level of customer service. Main duties to include: * Processing of customer enquiries, orders and correspondence – communicating via email, teams and telephone. * Checking stock availability and lead times on SAP * Make quotations in SAP and actively follow up on them * Inform new and existing customers about our products and procedures * Order entry in SAP * Follow up open orders, stock and MTO * Inform customers of actions and price changes * Working with other members in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally * Handle any type of complaint in a proficient way and recording in internal systems * Create/provide documents (Certpro, Customs, COO) * Allocating shipment method and price * Invoice queries and credit request creation Experience required: * Minimum 5 years in customer facing roles – ideally in a customer service team * SAP experience required * Experience in a corporate environment * Commercial skills to follow up quotes and projects * Working in a multicultural environment * Knowledge of export regulations advantageous * Good application of Microsoft Software including Excel, Word, Teams * Sage 200 experience desirable * Experience in the lifting industry desirable * Technical know-how of products and spare parts or willing to learn What on offer: * Permanent contract * Competitive rate of pay * Company Sick Pay Scheme * Company Pension Scheme * Life insurance * 25 days holiday, plus bank holidays Working hours: Monday to Thursday 8.30am to 5pm, and 8.30am to 4.30pm Friday, with a 30-minute unpaid lunch break each day (39.5 hours. If you are passionate about providing excellent customer service we would like to hear from you