Job Title: Receptionist
Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS
Reports to: Front of House Manager
Shifts: 5/7 days Monday-Sunday, includes regular weekend shifts, timings can be between 7am and 9:30pm as well as night cover
Contract type: Full Time Permanent
The Opportunity
At Ashridge House we believe that first impressions are important, but it's the lasting impression that counts.
We are looking for an individual who is driven to provide a personalised experience to every guest, every time. This is a fantastic opportunity to become an ambassador of Ashridge House, as our Reception Team are the first point of contact that our guests have. If you are passionate about providing amazing customer service and creating lasting relationships with our guests, we want to hear from you
Responsibilities:
* Greet guests whenever you meet them across the site and check in on their stay personally
* Proactively understand our guests needs/plans whilst they stay with us and advise them appropriately
* Ensure entrance and main halls are always spotless and ready to receive guests
* Check in/out guests
* Assisting guests with luggage, if needed
* Direct guests across our site using clear and concise language
* Answering phone calls and emails in a professional and timely manner
* Accepting deliveries/post and distributing as needed
* Communicate effectively across all departments to ensure the highest level of service is delivered
* Take ownership of any guest concerns or feedback and ensure you deliver a positive resolution
* Be available for night cover as required by business need with pro rata pay when covered
Who are you?
* A positive person who loves to engage with all types of guests with varying needs and requirements
* Adaptable personality depending on audience
* Love providing solutions and exceptional customer service
* Able to think on your feet and remaining calm during busy periods
* Motivated and eager to learn
* Proactive and organized
* Strong computer skills – Salesforce/Opera, Microsoft Office
What can we offer you?
* Annual leave entitlement
* Free access to the onsite gym
* Free staff lunches
* 50% off in the Bakehouse Cafe
* Access to the company pension scheme and health-care schemes
* Great learning and development opportunities
* Regular staff social events
About Us
Ashridge House is an award-winning Grade 1 listed neo-gothic mansion with extensive meeting and event facilities comprising 190 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms and 190 acres of historic parkland and gardens. Delivering the highest standard of service to everyone who visits, dines, and stays with us is a fundamental part of our ethos and key to growing the business.
When you join Ashridge House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience and everything else that makes you unique.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Discounted or free food
* Gym membership
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
Ability to commute/relocate:
* Berkhamsted HP4 1NS: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* How many years of night shift experience do you hold?
* Can you commit to early, evening and regular weekend shift patterns?
Experience:
* Customer service: 1 year (required)
Work Location: In person