Job Description
Loyalty Manager
Great opportunity for an experienced Loyalty Manager ideally with retail experience, to join leading UK retailer on a permanent basis.
The successful candidate will response for rolling out campaign plans and loyalty activations that contribute to incremental revenue and enhance customer experience.
Must be available to start within 1 month
Based in Brighton - Hybrid working – 2 days in office, 3 from home
Roles & responsibilities:
1. Assist in achieving loyalty programme revenue targets through well-executed campaigns and strategic support.
2. Plan and coordinate loyalty promotions including events, discounts, product pushes, and sampling initiatives
3. Lead the coordination of campaign delivery across CRM, Digital Marketing, and E-Commerce teams to ensure smooth execution.
4. Collaborate with the wider marketing team to produce emails, SMS, social content, digital assets, and retail merchandising.
5. Work with Retail teams to maintain up-to-date training materials and communications, keeping frontline staff informed on loyalty programme developments.
6. Compile and share reports on loyalty programme performance with internal stakeholders, ensuring transparency and insight-led decisions...