Grade and Salary: Grade 5 (£26,338 - £29,959)
FTE and working pattern: 35 Hours (5 from 7 days), 1 FTE, the role will be based at the University's campus in Edinburgh.
Detailed Description
The Information Services department of Heriot-Watt University is committed to delivering integrated, excellent customer centric Library and IT Services to the staff and students of the University.
The Process Analyst, reporting to the Head of Digital Transformation, will investigate, document & contribute to the recommendation of improvements in automated and non-automated components of new or changed processes assisting the University in its Strategy.
Key duties and responsibilities
Investigation and Problem Solving
1. Investigate operational needs and problems, and opportunities
2. Assist in defining acceptance tests for recommendations.
3. Performs a range of work, sometimes complex and non-routine, in a variety of environments.
4. Apply methodical approaches to issue definition and resolution.
Communication
5. Working with all levels of the University gathering information on current working processes, for instance who performs an activity, why they perform it, what is the activity, where is the activity and when is the activity performed.
6. To gather the knowledge so the University can organise various resources, in the best possible sequence, to deliver a service and store it within the IS SharePoint site to add to a centralised store of analysis.
7. Document the current state of new IT systems where appropriate.
8. Liaise with colleagues across the university checking for analysis that may already have taken place to avoid duplication of effort.
Managing Resources
9. Organise their own work prioritised by the Head of Digital Transformation on a daily basis.
10. Understand and collaborate on the analysis of user/customer needs and represents this in their work.
11. Describe the principles of process mapping and the evidence-based benefits of applying this methodology to current working practices.
Service Delivery
12. On the direction of the Head of Digital Transformation, investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated processes across all our Global HWU campuses.
Decision Making Processes and Outcomes
13. Contribute to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
14. Receives specific direction, accept guidance and has work reviewed at agreed milestones from the Head of Digital Transformation
15. Determine when issues should be escalated to a higher level.
Education, qualifications and experience
Essential
16. Educated to Scottish Highers/A-Level standard (numerate subject)
17. Experience analysing and documenting business processes using recognised analysis tools
18. Proven ability to use process mapping techniques
19. Strong written and verbal communication skills, including the ability to produce clear documentation and present findings to stakeholders.
20. Demonstrated ability to gather requirements and information
21. Evidence of good organisational and time management skills, including the ability to work independently on multiple tasks.
22. Ability to work collaboratively with diverse teams and levels of seniority.
Desirable
23. Degree in a numerate Subject
24. Lean qualification
25. Experience of working in the Higher Education sector
26. Knowledge of GDPR and data protection regulations
27. Knowledge of the project lifecycle, methodologies and RAID
Please provide a completed table in MS word addressing the essential and desirable criteria listed above. In your table, clearly demonstrate how your skills, experience, and achievements meet each criteria, using specific examples wherever possible.
About our Team
The position sits within the Digital Transformation Division, within Information Services, responsible for delivering and managing Digital Transformation for all campuses and for all staff and students, to support delivery of operational excellence.