Service Advisor – Harold Wood
Salary: £32,000 basic + bonus (OTE up to £48,000)
Location: Harold Wood, Essex
Hours: Monday–Friday + Saturday rota
🚗 The Role
As a Service Advisor, you’ll be the main point of contact between customers and the workshop, ensuring a smooth and professional aftersales experience.
🔑 Key Responsibilities
* Booking vehicles in for service, MOT, and repair work
* Keeping customers updated on progress and costs
* Upselling additional work, service plans, and products
* Liaising with technicians and the workshop controller
* Preparing job cards, invoices, and processing payments
* Delivering excellent customer service at all times
👤 Requirements
* Previous Service Advisor experience (motor trade essential)
* Strong communication and customer service skills
* Ability to upsell and hit targets
* Organised and able to work in a fast-paced environment
* Experience using Kerridge / Pinnacle / Autoline (preferred)
💰 Package & Benefits
* £32K basic salary
* Realistic OTE up to £48K
* Bonus structure (monthly performance-based)
* Company benefits package
* Ongoing training and career progression
⭐ Ideal Candidate
* Confident, professional, and customer-focused
* Driven to maximise upsell opportunities
* Works well under pressure in a busy dealership