Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.
Portico is looking for an exceptional Guest Services Manager to lead the delivery of world class Boardroom and Front of House services provided by our team at the Bristol, Reading and London offices of a revered law firm.
Acting as the heartbeat of the operations, you’ll create a welcoming and community focused environment while ensuring seamless service across all touchpoints.
Key Responsibilities
* Lead the delivery of all Portico services including Reception, Boardrooms and Switchboard.
* Build strong relationships with colleagues and clients, becoming the trusted “go to” person on site.
* Create a warm, engaging workplace experience that enhances daily life for the firm’s colleagues.
* Manage, motivate and develop a diverse team, ensuring high performance and exceptional service.
* Oversee staffing, SOPs, audits, KPIs and SLAs to maintain consistently high standards.
* Produce monthly client reports and act as the key escalation point for senior leadership.
* Work closely with stakeholders on projects, co working initiatives and service improvements.
* Ensure compliance with security, health & safety and employment legislation.
* Regularly visit the Bristol and Reading offices as part of your leadership remit.
Hours: 40 hours per week, Mon-Fri
Salary: £50,000 per annum
Qualifications
* Extensive leadership experience in a high-end corporate or premium service environment.
* Proven ability to lead large, dynamic teams and develop future leaders.
* Strong client service background with a passion for creating memorable experiences.
* Confident communicator who builds rapport, trust and positive relationships at all levels.
* Strategic thinker with a proactive, solutions focused mindset.
* High attention to detail, polished personal presentation and a calm, professional manner.
* Experience with meeting room booking systems (e.g. Condeco), visitor management tools, helpdesk systems, and AV/conferencing platforms (Zoom, Teams).
What's in it for you?
* Excellent holiday allowance
* Pension contributions,
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme.
* 24‑hour personal helpline for employees, providing counselling & information services.
* Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Our Training Academy provides excellent training and development opportunities for our people.
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