Multi‑Site Deputy General Manager
Location: Nuffield Health Moorgate • Shoreditch FWC
Category: Operations Management
Type: Permanent | Full Time | 40 hours per week
Salary: up to £45,450, depending on experience
Benefits: Excellent company benefits
Responsibilities
* Lead and promote a beneficiary‑led service, designed to support customers at whatever point they are at in their health journey.
* Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
* Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
* Manage and drive the commercial success of all key revenue‑generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.
* Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
* Deputise for the General Manager.
* Relevant HR, Payroll and membership administration, ensuring compliance with all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.
Benefits
We offer a benefits package that includes free gym membership, health assessments, retail discounts, pension options, and a range of fitness, lifestyle, health and wellbeing rewards.
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