Job Title: Housekeeping Manager
Reports to: Cluster Ops
Location: Basingstoke
Role Overview
The Housekeeping Manager is responsible for leading and managing all housekeeping operations across asylum accommodation sites. The role ensures the highest standards of hygiene, infection control, and cleanliness in compliance with Home Office requirements, company policies, and health & safety regulations.
The Housekeeping Manager provides operational leadership across cleaning operations, stock control, staff supervision, and quality assurance. This is a hands-on role requiring the ability to support the team directly when needed to ensure cleaning standards are met.
The post holder also acts as a key link between housekeeping, facilities, and duty management functions, ensuring property readiness, safety, and operational compliance. They are expected to respond proactively to incidents, log issues, and support the wider operations team.
Key Responsibilities
1. Housekeeping Operations Management
* Oversee daily housekeeping operations across multiple sites.
* Ensure all communal areas, resident rooms, bathrooms, and kitchens are cleaned to agreed schedules and standards.
* Manage waste disposal and laundry services in line with company and regulatory requirements.
* Monitor stock levels of cleaning supplies and equipment, ensuring cost-effective use.
2. Quality Assurance
* Conduct routine audits and spot checks to ensure compliance with infection control, hygiene, and health & safety standards.
* Implement corrective actions where cleaning standards fall short.
* Ensure all cleaning processes align with Home Office contractual requirements.
3. Staff Leadership & Supervision
* Manage a team of housekeepers, including scheduling, supervision, and training.
* Monitor staff performance and conduct appraisals.
* Ensure adequate shift cover across early, late, night, and weekend shifts.
* Promote teamwork, high morale, and professional standards.
4. Health, Safety & Risk Management
* Ensure compliance with COSHH regulations and safe handling of cleaning chemicals.
* Promote safe working practices and ensure appropriate PPE is worn.
* Lead emergency cleaning protocols in cases such as infectious disease outbreaks or biohazards.
* Conduct regular health & safety walkarounds with Duty Managers to identify hazards, risks, or compliance issues.
5. Room Cleaning & Preparation
* Oversee bed-making, linen changes, towel replacements, and replenishing amenities.
* Ensure in-room equipment is clean and in working order.
* Report damages, leaks, and maintenance issues to the Duty Manager/Facilities/Security Ops.
* Ensure rooms are prepared on time in line with SOPs.
6. Public Area Cleaning
* Supervise the cleaning of lobbies, hallways, meeting rooms, and public washrooms.
* Ensure waste bins are emptied regularly and disposed of appropriately.
7. Laundry & Linen Management
* Manage collection and delivery of dirty linen to laundry services.
* Ensure storage areas are clean, organised, and stocked.
8. Guest/Resident Requests & Reporting
* Respond promptly to resident/guest requests and ensure efficient service.
* Report issues impacting residents or operations to the Compliance Manager.
* Uphold confidentiality and privacy in all interactions.
* Support Duty Managers in handling resident complaints or service issues linked to cleanliness and hygiene.
9. Inventory & Supplies
* Monitor cleaning and amenity stock, ensuring adequate supply levels.
* Oversee the organisation of housekeeping trolleys and storage rooms.
* Work with Duty Managers to forecast and control costs for housekeeping supplies.
10. Communication, Reporting & Incident Management
* Maintain accurate records of inspections, cleaning schedules, and staff attendance.
* Report compliance or safety concerns promptly to the Compliance Manager.
* Contribute to service improvement through meetings and reporting.
* Document and log all incidents (e.g., hygiene, maintenance, or resident-related) via the correct reporting systems, escalating where required.
* Liaise with Duty Managers on room readiness, ensuring no room remains unavailable beyond agreed timeframes.
11. Compliance & Standards
* Ensure compliance with internal policies, health & safety regulations, and Home Office standards.
* Uphold professionalism, confidentiality, and respect for diversity in all operations.
* Support audits and inspections led by Duty Managers, Compliance, or external authorities.
Training & Development Requirements
* COSHH (Control of Substances Hazardous to Health) Training – mandatory
* Infection Control Awareness – mandatory
* Health & Safety at Work Training – mandatory
* Equality & Diversity Awareness
* Customer Service Training
* PPE & Safe Manual Handling Training
* Incident Reporting & Documentation Training (aligned with Duty Manager standards)
Skills & Competencies
* Strong leadership and staff management skills
* Excellent organisational ability and attention to detail
* Knowledge of health & safety, hygiene, and infection control standards
* Effective decision-making and problem-solving under pressure
* Good communication skills, both verbal and written
* Basic IT skills (email, scheduling systems, reporting logs)
* Ability to work collaboratively with Duty Managers to ensure operational efficiency
Personal Attributes
* Professional, reliable, and flexible in a 24/7 operational environment
* Calm and resilient under pressure, including emergencies
* Committed to maintaining a safe, clean, and respectful environment for residents and staff
* Respectful of diversity and confidentiality
* Proactive and solution-focused, with the ability to escalate and resolve operational issues efficiently
Job Types: Full-time, Permanent
Pay: £12.50-£13.00 per hour
Work Location: In person