Overview
This role has a starting salary of £12,526 per annum (pro rata to £25,052 FTE), based on an 18 hour working week. We are looking for an enthusiastic and self-motivated Library Assistant to join our dedicated team. You will be based at Woking Library, and you may be required to work at Addlestone, Chertsey, Knaphill and West Byfleet Libraries. Surrey Libraries offer vital services to communities, providing social interaction, learning and cultural experiences as well as economic support for local communities and businesses.
Rewards And Benefits
* 26 days’ holiday (pro rated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years’ service
* Option to buy up to 10 days of additional annual leave
* An extensive Employee Assistance Programme (EAP) to support health and wellbeing
* Up to 5 days of carer’s leave per year
* Paternity, adoption and dependents leave
* A generous local government salary related pension
* Lifestyle discounts including gym, travel, shopping and many more
* 2 paid volunteering days per year
* Learning and development hub where you can access a wealth of resources
About The Role
Surrey Libraries provide universal access through a programme of reading, learning, digital, and health and wellbeing activities. Our vision is for libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. Library Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of our library service, making them busy, lively places to work. Flexibility, creativity, and initiative are key.
Responsibilities
* Helping with reading recommendations
* Creating new themes for book displays
* Maintaining, presenting, and processing book stock
* Leading craft events, Rhymetime, and Storytime sessions
* Engaging with schools to organise visits and class assemblies
* Assisting with or leading activities for both children and adults
* Lone working or single staffing at this and other libraries in the area
Shortlisting Criteria
* Proven experience in providing or receiving excellent customer service
* Evidence of observing or contributing to a community service that made a positive impact
* Creative ideas for attracting more people to our libraries, aligned with the Surrey Way framework
Application Questions
* What has motivated you to apply for the Surrey Library Service? (150 words)
* Can you provide an example when you either provided, or received, excellent customer service? (150 words)
* Describe an instance where you observed or contributed to a community service making a positive impact. (150 words)
* Can you name 3 things you would do to attract more people to our libraries and highlight how they align with aspects of our Surrey Way framework? (150 words)
If shortlisted for interview, you will be sent interview questions in advance. You will be asked to share an idea for a library event and be asked to read a short story.
Rota
* Week 1: Monday 10 - 5 WO, Week 1: Tuesday 10 - 5 WO, Week 1: Wednesday Off, Week 1: Thursday 10 - 5 KN, Week 1: Friday Off, Week 1: Saturday Off, Week 1: Sunday Off
* Week 2: Monday 10 - 5 WOT, Week 2: Tuesday 10 - 5 WOW, Week 2: Wednesday Off, Week 2: Thursday 10 - 5 KN, Week 2: Friday Off, Week 2: Saturday Off, Week 2: Sunday Off
This rota is subject to temporary or long-term revision to meet the needs of the library service. This may include occasionally covering until 7pm. You may be required to travel to other locations to support the wider library network as required.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Heather Eades via email at heather.eades@surreycc.gov.uk.
The job advert closes at 23:59 on Sunday 14th September with interviews planned for Week commencing 22th September. We look forward to receiving your application.
Local Government Reorganisation
Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, giving more powers to local areas. Surrey has a two-tier council system; all councils will be reorganised into a smaller number of new unitary councils in April 2027. At that point, this role will be transferred with existing terms and conditions intact into one of the new unitary councils.
Join our dynamic team and shape the future of local government. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.
Our Behaviours
The Surrey Way behaviours guide how our council works with customers, communities, and colleagues. Discover more about our behaviours. Before submitting your application, we recommend reading the job description. Our Life at Surrey handbook provides insights into the culture at Surrey and how you can help shape our Council.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where the candidate has evidenced the minimum criteria for the role and has chosen to share that they have a disability on the application form. Our application process will provide an opportunity to request reasonable adjustments for the interview and/or the role. We are committed to being an inclusive and diverse employer and welcome applications from all underrepresented groups.
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