Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
The Night Manager is responsible for overseeing all
hotel operations during the night shift, ensuring the highest levels of guest
service, safety, and operational standards. Acting as the senior manager on
duty, the Night Manager provides leadership to the night team, resolves guest
concerns, manages late arrivals and departures, and conducts the nightly audit
process.
This role requires strong decision-making, attention
to detail, and the ability to act independently while always representing
Montcalm Collection’s luxury standards and values.
KEY RESPONSIBILIES
· Lead the night shift team to ensure smooth
overnight operations (Front Office, Housekeeping, F&B, Security).
· Greet and assist guests with check-in,
check-out and any other request throughout the night.
· Serve as the senior hotel representative during
the night.
· Oversee late arrivals, departures, and VIP
guest care.
· Deal with any book-outs from or to our
property, ensuring they are handled professionally.
· Address and resolve any guest complaints or
issues promptly and efficiently, ensuring guest satisfaction.
· Ensure VIP guests and any special requests are
handled with utmost care.
· Ensure Front Desk is always manned and
available for the guests.
· Conduct the nightly audit, ensuring accuracy in
financial reporting.
· Monitor room availability and ensure accurate
recording of all transactions and guest information.
· Maintain hotel safety and security, including
regular property checks.
· Manage emergencies and incidents in line with
hotel procedures.
· Support Front Office systems and ensure guest
data integrity.
· Ensure all operational procedures are followed
in all departments and report on any discrepancies.
· Prepare shift reports and handovers for senior
management.
· Coordinate with Housekeeping and Maintenance
for morning readiness.
· Uphold Montcalm Collection’s standards of
service, luxury, and discretion.
· Foster a positive work environment that
encourages teamwork, professional development and high employee morale.
· Provide training and support to night team
members to ensure compliance with standards and best practices.
· Respond to emergencies and incidents following
hotel’s protocols and procedures.
· Master the Fire Evacuation procedure and
implementation.
This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business.
SKILLS & QUALIFICATIONS
· Degree or diploma in Hospitality Management (or
equivalent experience).
· Proven experience in Front Office or Night
Management within luxury hotels.
· Proficiency in Opera PMS or similar hotel
systems.
· Strong financial and auditing skills.
· Fluent English required, additional languages
an advantage.
WORKING CONDITIONS
· Full-time position, with overnight shifts.
· Requires flexibility with weekends and bank
holidays.
· Extended periods of standing and walking may be
required.
· Direct engagement with guests during late/early
hours.
BENEFITS
· Competitive
salary.
· A
supportive, empowering team environment.
· Benefits
platform with various discounts.
· 28 holidays
including eight bank holidays, with more holidays after two-year service.
· Cash-back
health benefits, including optical, dental, chiropractor and physio services.
· Discounted
gym membership.
· Access to
Wellbeing platform and sessions, including EAP.
· Awards and
Recognition Programme.
· Annual
parties.
· Regular and
ongoing training and development, including leadership workshops.
· Celebrate your special day with a fully paid day off on your birthday.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.