Are you dynamic and resilient? Do you value building a customer centric approach to your service? Then you could be our new Housing Officer! We’re Wandle and we’re proud to support people across south London who need a home. We pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. As a Housing Officer, you will be part of ensuring we continue to offer a great and supportive service to our residents. This role is offered on a Hybrid Working basis, usually 2 days a week in the office. Office based duty days are 9am to 5:30pm. What you’ll be doing: Respond to general enquiries for your patch, providing advice to residents. Work with internal and external stakeholders to ensure all issues raised are sufficiently addressed. Complete Tenancy visits and property viewings. Maintain accurate records, documentation, and databases related to property management. Process mutual exchanges, successions, and all other types of assignments. What you’ll be: Knowledgeable on the statutory and case law framework within which the estate management service works. Able to demonstrate a high level of personal commitment to the customers living on your patch. Able to use appropriate questions, listening carefully to customers, in order to fully understand their needs and issues impacting them. Organised to be able to manage a varied and demanding workload. Be able to think analytically and be able to demonstrate sound judgement to resolve issues efficiently and effectively. An excellent communicator, both oral and written. Experienced in providing a highly customer-focused housing tenancy management service within a social housing organisation. Please apply with your CV and supporting statement outlining why you should be our next Housing Officer. Closing date: 13 May 2025 at 11:59pm Shortlisting: 14 May 2025 Interviews: Week commencing 19 May 2025 (Subject to Change) Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role. We will be conducting a Basic DBS check if successful for this position, due to the nature of the role.