Vanta Staffing High Wycombe are recruiting for a Team Leader who has a strong capability and proven track record of managing a team of individuals ideally in the healthcare industry.
Full time, permanent role.
Monday - Friday
9.00am - 5.30pm
GBP26,500 - GBP30,000 per annum
The main responsibilities of the Team Leader include but are not limited to:
· Looking after a team of 4 agents, motivating and supporting them in their roles.
Leading regular client meetings to gain feedback on service levels and improve progress and achieve desired outcome.
Work in conjunction with the management and sales team to ensure seamless onboarding of new clients.
Managing and analysing client debt levels, devising projects.
Raising client invoices in a timely and accurate manner and promptly collecting all fees due to minimise aged debtors and disputes.
· Be accountable and responsible for designated accounts ensuring timely and accurate billing and specialist debt management.
· Handle any escalated patient or client disputes and resolve quickly and effectively to ensure continued high quality service.
· Relationship management with existing clients and working with the management and sales teams to ensure seamless on boarding of new clients.
· Being the first point of contact for all members in the team, overseeing quality of work and assessing performance levels as well as resolving any issues q...