Wint is transforming how buildings manage water. Our AI-powered platform monitors, detects and automatically stops leaks across commercial, industrial and residential facilities worldwide - preventing damage, cutting waste and driving sustainability. We're a fast-growing, mission-driven company and we're looking for people who want to make a real impact.
This is a newly created, senior leadership role – and a pivotal one. As UK Operations Manager, you will be the single point of accountability for every customer-facing operational aspect in the UK & EMEA region. You'll independently build and lead a regional team – spanning PM/Deployment & Logistics and IT Local & Admin – interface closely with the Customer Support organization, own the full customer journey from project commissioning through to ongoing support, and replace the current centralized model with a truly local, empowered operation.
You’ll report directly to the VP Operations in Israel HQ, with a dotted line to the Regional VP. This is a role for someone who thrives with ownership, isn’t afraid of ambiguity, and wants to build something from the ground up.
Who we’re looking for:
* High ownership mentality – takes problems to resolution without waiting to be asked
* Comfortably operating independently while respecting central policy and reporting lines.
* Customer-first mindset with a bias for action.
* Thrives in the ambiguity of a company in transition – sees it as an opportunity, not a blocker
* Thrives in a multicultural, international team environment
Key Responsibilities:
Own Regional Operations End-to-End
* Regional operational P&L & ARR responsibility, including ownership of regional revenue recognition
* Act as the right hand of the Regional VP Sales on all customer-facing operational matters
* Make local decisions on equipment, logistics and support – with full operational independence within the HQ governance framework
* Build, hire and manage a regional team covering PM/Deployment & Logistics and IT Local & Admin.
* Serve as the single point of accountability for all operational matters across UK and EMEA.
Interface with Customer Support
* Work closely with the regional Customer Support team on T2 remote support and field service delivery, including coordination of local contractors and partners
* Hold regional accountability for service levels (MTTR, NPS, first-time fix rate) – working with the Support Manager to ensure KPIs are consistently met
* Act as the regional escalation bridge – routing complex issues to the HQ Support Manager in line with agreed protocols and the global Knowledge Base
* Align field service priorities with the HQ Support team to ensure the right resources reach the right customers at the right time
Drive Project Delivery & Logistics
* Own regional revenue recognition – ensure projects are commissioned, signed off and billing milestones are met on time
* Lead the regional PM/Deployment function – responsible for commissioning timelines, warehouse management and spare parts
* Coordinate directly with Israel’s central production team to manage shipments and site readiness with full regional autonomy
* End the cycle of pre-commission cost overruns by ensuring projects reach go‑live on time and within budget
Govern & Build Processes
* Operate within the policy and process framework set by VP Operations and the HQ Support Manager
* Contribute to process development bottom‑up – identifying gaps and feeding improvements back to HQ
* Maintain professional dotted‑line alignment with each HQ function counterpart
Manage IT & Administration
* Oversee local IT operations, system access and day‑to‑day admin for the region
* Enforce HQ IT policy and security standards at regional level
* Act as the regional point of contact for HR, compliance and facilities matters
Required Skills and Experience:
* 5+ years in operations, project management or technical services – ideally in a B2B hardware, IoT or field‑service‑intensive environment
* Proven experience managing multi‑functional teams across geographically distributed territories
* Background in field service operations, logistics or project commissioning
* Track record of building or scaling regional functions from the ground up
* Strong leadership – able to hire, develop and motivate a team in a fast‑moving environment
* Excellent cross‑functional communication – comfortable with HQ, sales, engineering and customers simultaneously
* Commercially minded – understands the P&L impact of operational decisions
* Structured problem‑solver – able to define processes in ambiguous, high‑growth environments
* Fluent English. Additional European languages are a plus
Reporting To: VP of Operations
Location: London-Hybrid
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