Operations Manager Telent’s Network Services division are looking for an Operations Managers as part of its Infrastructure Services team. We are looking for an Operations Manager to cover the Northern region. This is a fantastic opportunity to join and support the delivery of the prestigious Fibre Build programme across Leeds and the wider Yorkshire area. You must be a holder of a full UK driving license. Expectations around location and travel as follows: Northern region – Travel to sites across the Leeds and Yorkshire regions, attend meetings at a Telent office at least 1-2 days per month when required, and work from home. The Operations Manager will work with operational teams including 3rd party resource/suppliers and the customer. You will ensure the highest levels of operational delivery, all SLA’s and KPI’s are met and any failures appropriately investigated. You will be key to identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business Operations Manager - What you’ll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company’s document control procedures Ensure field based requirements are understood, to allow resource loaded forecasts to be planned and produced. Line Management of a designated Operations team (of resource (field or site based), to provide appropriately skilled support in a timely manner, to a designated project or service delivery provision. They will deliver their projects and support contracts, and assist the project or service delivery management teams in the development of the delivery strategy for each project or service. They will understand the project/service requirements, particularly in the mobilisation, identifying competences required, training needs and start-up of onsite works. Responsible for the management of tools, test equipment, plant and materials used by the field-based staff. Ensure adequate Health & Safety inspections / tours are conducted out on site Work with internal teams and customer to identify and implement service improvement initiatives Work with Operations team to develop planned maintenance schedules where necessary and ensure they are conducted on time, advising the CSM’s of any delays that may impact cost forecasts Own all additional to contract chargeable incidents and work with operations to ensure effective demand planning is in place and all charges are captured as appropriate upon closure Responsible for incident and service issue escalations Responsible for Service Level Management, ensuring that agreed SLA’s and KPI’s are adhered to and any failures appropriately investigated in real time. Ensure all QEHS risks are flagged, and appropriate measures are in place to enable safe working practices Provide a credible view on under/over resourcing scenarios and skills Can identify risks to ensure sufficient controls are in place to manage risk Support managing commercial aspects of the project – prompt and accurate invoicing and variations management Liaising with the client to ensure works are conducted to required standards and formulating agreed plans to rectify any issues Maintain commercial understanding of the client contractual deliverables across all services Operations Manager - Key requirements: Organisation skills with the ability to work to defined timescales People Management experience IT experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and power point Excellent communication skills verbal/ written and a confident presenter Confident and successful negotiator managing client expectations Ability to meet targets and consistently delivering projects on time, managing priorities, deadlines, and time critical situations for the business and client. Service Delivery – delivery of great customer experience Business Acumen – be able solve operational and supply chain problems without impacting Telent margin. Service Integrity – ensure Telent is consistently getting value for money with its supply chain spend. Results Focussed – be able to achieve results through managing your team to clear targets What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: BEN2 company car allowance Employee only healthcare 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme Access to the FlexBens portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. LI-Remote TJ-Remote