Responsibilities
* Responding to all incoming post and SMSs in accordance with daily targets and ensuring responses are well written, complying with all guidelines and legislation
* Answering our Webchat service, corresponding with debtors live
* Actioning cases in our internal ‘All Incoming Communications’ preset and sending letters/ emails as instructed
* Dealing with debtor disputes by liaising with our Clients, ensuring queries are dealt with quickly and efficiently
* Applying Breathing Space holds
Qualifications & Experience
* Grade C or above in English at GSCE level
* Minimum 12 months work experience in an administrative role
* Proven Literacy Skills
* Computer Literate inc. reasonable typing speed & good knowledge of Microsoft Word
Skills & Abilities
* Professionalism
* Initiative to make recommendations for improvement
* Excellent accuracy and attention to detail
* Ability to remain fair & objective
* Confident Decision Maker
* Team Player
Salary, Information & Benefits
* Competitive salary - £25,500 basic salary per annum
* Working Hours - 37 Hours per week, Monday - Friday 9.00am - 5.30pm with a 5pm finish on Fridays
* Annual Leave Allowance – Generous annual leave allowance increasing with length of service, no bank holiday working required plus Christmas shutdown in addition to your holiday entitlement.
* Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future.
* Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
* Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family.
* Security Screening - Successful candidates will need to undergo BPSS Screening prior to any offers of employment. This check verifies identity, UK right to work, employment history and unspent criminal convictions.
Jacobs offer an extensive training programme to new recruits as well as ongoing support and development.
About Us
Established since 1959, Jacobs Enforcement is a trusted leader in professional enforcement services, working collaboratively with over 185 Local Authorities across England and Wales and are the primary contractor in Wales for HMCTS. With a commitment to recovering outstanding debt ethically and effectively, we deliver exceptional results, adhering to both legal and professional standards.
Part of the ColX Group, Jacobs Enforcement is an equal opportunities and accredited Investors in People organisation. Certificated with a Level 2 achievement in Disability Confident Employer Recognition, we positively encourage applications from all eligible candidates irrespective of any protected characteristic, and proactively develop our people.
We are committed to supporting our team’s development while fostering a forward-thinking approach to innovation. By combining cutting-edge technology with a commitment to exceptional service, we ensure both our clients and employees thrive in a rapidly evolving industry.
Our Group Values (Accountability, Collaboration, Hospitable, Innovation, Ethical, Versatility, Excellence) are at the heart of everything we do. They guide how we build respectful and effective relationships with clients and individuals, and shape the way we support, develop, and recognise our people. This ensures a consistent, values-driven approach across every aspect of our Group.
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