POST TITLE: Community Voice Co-ordinator
LOCATION: 350 Bournville Lane, Bournville, Birmingham, B30 1QY + hybrid working
DEPARTMENT: Governance and Company Secretarial
RESPONSIBLE TO: Company Secretary
BVT's values shape our organisation, influence the services we provide and define the culture and the way that we behave in the workplace. All colleagues at BVT are trusted to demonstrate these values in everything that they do on behalf of BVT in relation to their work.
JOB CONTEXT:
The Community Voice Co-ordinator will:
1. Play a crucial role in ensuring customers within BVT neighbourhoods have a voice in BVT's decision-making.
2. Support and enhance the involvement of residents and community stakeholders in the governance and decision-making structures of BVT, ensuring that voices from diverse backgrounds are heard and acted upon. This includes recruiting and supporting customers to be part of BVT's governance structure and scrutiny activities.
3. Lead on developing and co-ordinating BVT's scrutiny activities, working collaboratively with BVT's customers and teams.
4. Support the community-led organisations BVT works with and ensure BVT delivers its obligations under the management agreements in place.
5. Support potential future community-led initiatives aligned to BVT's Corporate Plan.
MAIN DUTIES AND RESPONSIBILITIES:
* Build strong relationships with customer groups, ensuring they feel supported and valued by:
* Actively engaging with the customers in our committees and scrutiny groups to understand their concerns, feedback, and aspirations and ensure this is heard within BVT.
* Developing and supporting capacity building, training and guidance to ensure customers have the tools to actively take part in scrutiny and governance activities.
* Acting as an advocate for equality and equity ensuring our involvement opportunities are accessible, fit for purpose and appropriate for all our customer voices to be heard, including those from underrepresented or marginalised groups.
* Empower customers to participate effectively by providing relevant information, training, and resources, and communicating organisational decisions and policies in a clear, accessible, and timely manner.
* Providing administrative support for customer scrutiny groups, setting up meetings, setting agendas, facilitating meetings and writing notes/minutes.
* Work in partnership and build strong relationships with colleagues as follows:
* Community Development and Involvement Team to promote opportunities and recruit customers onto existing and new scrutiny groups and committees within BVT's governance structure.
* Business Improvement and PR & Communication Teams to ensure customer groups have access to all necessary information, reports and communication channels with BVT to be informed and to hold BVT to account for the delivery of services.
* Liaise with Heads of Service and other Officers across BVT to attend customer scrutiny groups, present information and provide responses in a timely manner.
* Promote the value of involving customers in our decision making and service improvement.
* Develop, monitor and evaluate scrutiny and other customer voice activities regularly, assessing the effectiveness of them and make suggestions for improvement and ensure that customers involved in scrutiny activities are informed about how their input is used to shape services and decisions and ensure this is shared with wider customers.
* Prepare regular reports on customer scrutiny to report through BVT's wider governance structure including Executive Team, Customer and Neighbourhoods Committee and Board of Trustees.
* Ensure all customer scrutiny activities comply with the Transparency, Influence and Accountability Standard outlined in the Regulator of Social Housing (RSH) Consumer Standards.
KEY COMMUNICATION LINKS WITH:
Internal: The Community Voice Coordinator will be required to communicate with a wide range of roles within BVT including governance members, Executive team members and employees within a range of departments.
External: The Community Voice Coordinator will be a key point of contact for customers interested in involvement activities, partners who may have customers willing to take part in engagement activities, and engagement contacts at other organisations.
WORKING CONDITIONS & ENVIRONMENT:
You may be eligible for hybrid location working and your main office location will be
350 Bournville Lane,
however you may be required work from other sites and places where your attendance is required.
You will also be required to work evenings and weekends where necessary.
ADDITIONAL REQUIREMENTS:
This job description outlines the main duties of the post but does not exclude other duties, which may be undertaken to ensure the efficient operation of the department. Other duties required will be consistent with those listed above and appropriate to the title and grade of the post.
All duties outlined above must be performed in accordance with all policies and procedures.
REPORTING RELATIONSHIP
Company Secretary
Community Voice Coordinator
Employee Signature: ……………………………… Date: …………………..