Shift Patterns
Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary. For example:
* Early Shift - starting between 6.00am - 8.00am.
* Core Shift - starting between 8.00am -10.30am.
* Late Shift - starting between 12.00pm - 2.30pm.
* Night Shift - starting at 10pm.
Induction & Training
Induction Date: 12th January 2026. To help you settle into the team and to set you up for success in your new role, youll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, youll work Monday to Friday 9am to 5pm, and youll need to be able to commit to full attendance.
Responsibilities
* Using your language skills to ensure the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer.
* Applying your initiative and the information tools available to provide the best outcome for our customers.
* Answering calls whilst adhering to standard response times.
* Ensuring accurate and timely completion of documentation and follow up of cases.
* Remaining calm in the face of challenge to effectively help our customers when they need us the most., We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally.
* Youll need to show you meet the essential criteria as detailed in the job advert or job description
* You dont need to share the details of your long term health condition or disability for your application to be considered under this scheme
Qualifications
* Fluent in both spoken and written German and English, together with experience in a customer facing role is essential.
* Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner.
* Highly adaptable to change and managing multiple priorities.
* Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment.
* Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide.
* Resilient and ambitious, taking ownership of complex queries and using own initiative.
* Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace.
Benefits & Salary
* Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role.
* 20% shift allowances of up to £4,933.
* Language allowance of £1,250 (may increase dependant on team allocation).
* Annual company & performance-based bonus.
* Contributory pension scheme (up to 12% employer contributions).
* Life Assurance (up to 10 x annual salary).
* Private medical cover.
* 25 days annual leave plus Bank Holidays.
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
* Wellbeing services & resources.
* AXA employee discounts.
Equal Opportunities
We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics. AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident Offer of Interview scheme. This means a fair and proportionate number of candidates with long-term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.
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