About
Digital Platform Coordinator
Salary: £29,079 to £34,210 (dependent on experience) Contract type: Permanent Hours: Full Time Location: Poole, Dorset, England Location description: Hybrid between home and Poole Interview date: 23rd or 24th July Closing Date: 16-07-2025 Reference: 19862
About The Role
As a Digital Platform Coordinator, you will be helping to improve and manage online supporter journeys by coordinating work across the Digital Platform team. You will become a subject matter expert on all things Sitecore.
Role
Using planning tools and collaborating with other digital team members and stakeholders, you will use Sitecore Experience Manager to manage, develop, and improve templates, components, and content on (url removed). In your first few weeks in this Digital Platform Coordinator role, you can expect to:
* Triage support requests and assist content editors with expert knowledge of our content management platform and components.
* Collaborate with our digital studio, performance & creative teams and our partner agency to build and manage engaging digital experiences.
* Be involved in UAT of (url removed) and CMS components when we release changes, including bug fixes.
* Immerse yourself in the Sitecore platform learning the setup of the IA, components available, functionality used, 3rd party tools, and data points that the system connects to.
* Get to grips with the Digital Experience team and our ways of working – we are a friendly and high-performing team.
Some of the Benefits
* Salary of £29,079 to £34,210 (dependent on experience)
* 26 days’ annual leave, plus Bank Holidays
* Outstanding pension scheme (contributions of up to 16% of basic salary)
* Life assurance
* Health and dental cash plan option
About You
To succeed in this Digital Platform Coordinator role, you will need:
* Experience using a content management system such as Sitecore.
* To be comfortable managing and prioritising your workload, with impeccable attention to detail, managing conflicting stakeholder expectations and deadlines.
* Experience in using Google Analytics for analysis and interpretation of website performance, Google Tag Manager and cookie management.
* An understanding of Kanban and Agile methodologies would be hugely advantageous.
This role would suit a self-motivated person with a flexible attitude and service support and problem-solving skills. You must enjoy working in a fast-paced, customer-focused environment, led by technological change. It will suit someone with client or agency experience.
Safeguarding
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One
Nice-to-have skills
* Sitecore
* Google Analytics
* Google Tag Manager
* Kanban
* Agile
* Poole, England, United Kingdom
Work experience
* Applications
* IT Project Manager
Languages
* English
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