One of our leading Hospitality Clients require a Supervisor who is a versatile leader that can drive high standards across multiple departments. You are essentially the "bridge" between management and the frontline team. Role Overview As a Supervisor / Team Leader, you are the hands-on operational lead. Your primary mission is to ensure high compliance and guest satisfaction by being physically present to coach the team, manage fluctuating guest demand, and maintain "brand standards" across Accommodation, Catering and Retail. Key Responsibilities • Departmental "Floater": You are anchored in Accommodation each week to oversee room audits. For part of the week, you will be covering other areas including the Bars, Shops or Restaurants based on the businesses needs. • Operational Driver: You ensure the "Right People are in the Right Place at the Right Time" (RPRPRT) to handle busy periods and reduce guest queuing. • Compliance & Audits: You are responsible for food safety standards, hygiene routines, stock rotation, and health and safety audits. • Team Coaching: You don't just manage; you coach. You’ll be on the floor teaching the team how to upsell (Spend Per Head), handle allergens, and deliver a "warm welcome." • Guest Experience: You monitor guest feedback, resolve complaints on the spot, and ensure every venue looks "abundant and clean." ...