ServiceNow Architect - ITOM Focus
The ideal candidate is a seasoned ServiceNow ITOM Architect who combines deep technical expertise with strategic consulting ability. They thrive in hybrid London-based engagements, balancing remote collaboration with on-site stakeholder workshops. They are equally comfortable diving into technical discovery patterns as they are presenting roadmaps to C-level stakeholders
Ideal Candidate Profile (UK – Hybrid, London)
Core Experience
* 10+ years overall IT experience with strong architecture and consulting background.
* 5+ years hands-on with ServiceNow ITOM modules (Discovery, CMDB, Event Management, AIOps).
* Proven track record of conducting ITOM maturity assessments and delivering actionable strategic roadmaps.
Certifications & Frameworks
* ServiceNow CIS – Discovery or Service Mapping (mandatory).
* ServiceNow Certified Implementation Specialist (ITOM).
* ServiceNow Certified System Administrator.
* ITIL v3/v4 certification to ensure alignment with IT service management best practices.
Technical Expertise
* Discovery: Deep knowledge of MID Servers, credentials, probes, sensors, and discovery patterns.
* CMDB: Skilled in CI classes, data modeling, reconciliation, normalization, and health dashboards.
* Event Management: Expertise in alert ingestion, correlation, suppression, and integrations with monitoring tools.
* AIOps: Experience with anomaly detection, ML models, and automation workflows.
* Cloud & Hybrid Environments: Exposure to AWS, Azure, GCP, and hybrid infrastructure.
* Data Governance: Familiarity with CMDB modeling tools and governance frameworks.
Strategic & Consulting Skills
* Ability to assess current-state architecture and identify gaps, inefficiencies, and risks.
* Strong stakeholder engagement skills to collaborate with client architects and delivery teams.
* Capable of developing ITOM optimization roadmaps aligned with organizational objectives.
* Skilled at guiding clients on effective license utilization for ServiceNow ITOM modules.
Industry & Location Fit
* Experience working with UK-based enterprise clients in healthcare, finance, telecom, or public sector.
* Comfortable with hybrid work setup in London (or other major UK cities).
* Familiar with Inside IR35 contracting and standard UK work timings.
If this sounds like something of interest, reach out to Ollie at ollie.miracco@next-ventures.com