About the Role:
We are seeking a highly motivated and experienced Temporary Accommodation Managerto lead, coordinate, and performance-manage a remote team of Specialised Supported Housing Officers (SSHOs) delivering a Ministry of Justice CAS3 contract across a defined geographical region.
This Temporary Accommodation Manager role is a fast-paced, high-pressure role requires hands-on leadership, operational oversight, and the ability to maintain exceptional standards of support for residents with complex needs and vulnerabilities. You will draw on your judgement, resilience, and expertise to ensure services are delivered efficiently, compliantly, and in line with contractual KPIs while achieving excellent outcomes for residents.
Key Responsibilities of a Temporary Accommodation Manager role:
1. Lead, motivate, and performance-manage a team of 710 field-based SSHOs to ensure full delivery of the CAS3 contract within your region.
2. Support, challenge, and coach SSHOs to deliver high-quality resident engagement, move-ins, inductions, and ongoing support.
3. Monitor, analyse, and collate operational data, identifying trends, exceptions, and opportunities to improve performance.
4. Conduct line management duties including recruitment, onboarding, appraisals, absence management, and expenses oversight, ensuring consistent project coverage.
5. Take owners...