Job Description
Company:Finning (UK) Ltd
Number of Openings:1
Worker Type:Fixed Term (Fixed Term)
Position Overview:Are you passionate about delivering exceptional customer service and driving sales growth? Were looking for a Parts Sales & Customer Service Lead to join our Parts Direct team and play a pivotal role in ensuring a seamless customer experience from enquiry to delivery.
Job Description:
In this fast-paced and customer-focused role, youll be the expert in parts sales, guiding customers through their purchasing journey, resolving queries, and identifying opportunities to upsell. Youll be a trusted advisor, a mentor to your peers, and a champion of our e-commerce platformhelping us grow our online presence and exceed customer expectations every time.
Key Responsibilities
1. Deliver best-in-class service across all parts channels, ensuring every customer interaction is professional, efficient, and memorable.
2. Manage the full order lifecyclefrom initial enquiry and quote generation to dispatch and deliverykeeping customers informed at every stage.
3. Engage with customers to understand their needs, follow up on quotes within 24 hours, and record lost sales to support continuous improvement.
4. Promote Parts Direct internally and externally, leveraging promotiona...