Sensitive Processes and Escalations Performance - Industrial Placement
Join Progineer 4.0 Srls as a 12‑month Industrial Placement student in the field of Sensitive Processes and Escalations Performance.
Job Title: Sensitive Processes & Escalations Performance Industrial Placement
Company: Progineer 4.0 Srls
Closing Date: 26 January 2026
Contract Type: 12‑month fixed term (Industrial Placement) starting Summer 2026 to Summer 2027.
Location: Milton Keynes, England, United Kingdom
Industrial Placements are only applicable for university students and will be a 12‑month fixed term contract, commencing Summer 2026 and ending Summer 2027.
About the Role: Do you have a passion for governance, process alignment, and operational risk management? Join our team as a key member driving excellence across Customer Operations, specifically sensitive case handling and escalations.
Main Accountabilities:
* Provide oversight and reporting for new CRM enhancements, ensuring accurate insight generation and performance tracking.
* Align Quality Assurance processes and manage governance frameworks.
* Support operational risk management and compliance activities.
* Conduct market and customer research tasks to identify trends and drive improvements in the customer journey.
About You:
* Excellent communication skills.
* Ability to challenge norms and seek improvements.
* Proficiency in Microsoft Office (especially Excel) and general IT competence.
* Proactive and eager to learn, with a desire to work in Automotive Finance or Financial Services.
What’s in it for you:
* Competitive salary and 25 days holiday per year.
* Pension scheme participation.
* Access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders, and Inclusion Advocates.
* Flexible opportunities to support work‑life balance.
* Training and development opportunities to reach your potential.
Application Process: Apply online. You will be asked to provide your CV and answer background questions, including current salary information. All applications are considered on the basis of right to work in the United Kingdom.
We support you throughout the recruitment process and beyond. Reasonable adjustments are available to candidates who need them. We are also open to discussing flexible working options.
For queries about data protection or personal data processing during recruitment, please contact the Chief Officer of Corporate Data Protection for the Mercedes‑Benz Group AG at the following address: Mercedes‑Benz Group AG, HPC E600, 70546 Stuttgart.
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