IT Support Officer - Full Time, Permanent
Job reference: 000068
Salary: £30,212 WTE, per annum, pro rata (Based on 37.5 hours per week) (rising to £31,363 pro rata after 12 months satisfactory performance review)
Department: Digital Services
Location: St Columba's Hospice
Employment type: Permanent
Contract Duration: Permanent
Shift Pattern: 9am - 5pm, Monday - Friday
Salary: £30,212 WTE, per annum, pro rata (Based on 37.5 hours per week) (rising to £31,363 pro rata after 12 months satisfactory performance review) + Pension + Benefits
Hospice Band 3
St Columba’s Hospice Care is a warm and compassionate organisation dedicated to delivering critical palliative and end‑of‑life care. We are looking for an enthusiastic and committed IT Support Officer to join our small, friendly Digital team.
In this role, you will work closely with our Senior IT Support Officer to ensure our technology—from telephony and Microsoft 365 to clinical systems—runs smoothly. Your work will directly support our staff, allowing them to focus on providing high‑quality, person‑centered care.
Responsibilities
* Technical Troubleshooting: Resolving hardware, software, and telephony issues to maintain service continuity.
* User Management: Handling account and equipment setup for new starters and leavers.
* Project Support: Assisting with office moves, system upgrades, and the rollout of new digital infrastructure across the Hospice.
* Make a difference: Your technical skills will contribute to an environment that provides vital support to patients and families.
* Growth and development: We are committed to your professional journey, offering training opportunities to develop your technical knowledge.
* Collaborative culture: You’ll be part of a supportive team within an organisation that truly lives its values.
* Innovation: You will play a key part in delivering our Digital Strategy, helping us improve how we work through modern technology and data insights.
What you’ll bring
* Person‑centered: You enjoy helping others and can communicate technical information clearly to staff with varying levels of digital confidence.
* Technically minded: You have a solid understanding of IT hardware, AV systems, and software support.
* Methodical and proactive: You can manage a busy workload, prioritise tasks, and use your initiative to resolve issues.
* A team player: You are flexible, reliable, and keen to contribute to a multidisciplinary environment.
While based at our main hospice building, there may be a requirement to visit our other sites so holding a clean UK driving licence would be advantageous.
For more information check out the job description. APPLY HERE!
Reference:
Salary: £30,212 WTE, per annum, based on 37.5 hours per week, rising to £31,363 pro rata after 12 months satisfactory performance review
Contract Type: Permanent
Posted On: 27/03/2026
Closing Date: 13/04/2026
How To Apply: Click APPLY HERE! in the ad.
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