Overview
Job Purpose
To manage a caseload of RTA litigated recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.
Responsibilities
* Responsible for a high-volume caseload of litigated recovery files, using the firm’s Case Management Systems and the agreed internal procedures and practices
* Ensure that the case management system is used and updated at all times
* Use all communication mediums to ensure that cases are progressed as quickly as practicable
* Progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
* Take a practical but commercial approach to settlements and advising clients as to risks
* Help the team achieve and exceed targets related to monies recovered and lifecycles without compromising the firm’s integrity
* Liaise appropriately and timely with sources, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed
* Perform to a high level in a target orientated environment
* Undertake any other tasks as deemed relevant and reasonable by the business
Experience and Knowledge
* Previous experience of dealing with customers or other stakeholders in a customer service environment
* Previous experience of managing your own caseload of RTA litigated recovery or ULR claims, or hands on experience of managing tasks relating to such cases. Knowledge of liability issues including Road Traffic Act and Article 75
* Excellent negotiator with strong communication skills
* Competent working with a case management system and good knowledge of MS Office
* Good attention to detail and organisational skills
* Focus on delivering quality service to clients and the firm
About Us
Here at Carpenters, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team delivering insurance and legal service across the UK from seven office locations. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.
Benefits
* 25 days plus bank holidays or day in lieu
* Hybrid working model (in relevant role)
* 2 x Volunteering days to support charitable initiatives
* Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
* Medicash cash plan - claim back dental / physio / optical appointments
* My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
* Discounts and cash back on travel and shopping through Medicash extras
* Life Assurance Scheme (4 x salary)
* Pension scheme
* Funded driving theory test (in relevant role)
* Active network of Wellbeing Champions - providing mental health support
* Training and development opportunities
* Funded social events to connect with your colleagues
* Dress for your day policy
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