Overview
Hybrid | Based in Peterborough, UK | Helpdesk
Are you ready to take your career to the next level in a collaborative, dynamic, and innovative environment for a world-class reputable brand within the IT, Tech & Digital industry?
At Sharp IT Services UK (SITUK), we’re looking for a 2nd Line Support Analyst to join our growing Helpdesk team.
You'll play a key role in delivering exceptional service to our diverse client base — owning and progressing support tickets, solving issues with precision, and building trusted relationships with our clients.
Responsibilities
* Take ownership of client issues and ensure timely resolution through to completion.
* Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.
* Maintain strong communication with clients to build confidence in our support services.
* Prioritise and organise your workload effectively to meet SLA and KPI targets.
* Be an ambassador for Sharp IT Services and contribute to a high-performing, client-centric culture.
Qualifications
* 18+ months'' experience in IT support (preferably 2nd line).
* Working knowledge of Microsoft Server and Desktop OS, M365, and Azure.
* Familiarity with networking, firewalls, virtualisation, and cyber security concepts.
* Backup and antivirus experience is a plus.
* Friendly, professional, and proactive communication skills — both written and verbal.
* A team mindset and a genuine interest in growing your technical skills.
Benefits / Additional details
* Career Growth: Continuous learning opportunities, certifications, and career advancement programmes, offering the chance to work with varied clients and evolving technologies.
* Collaborative Environment: Work with a talented and supportive team of professionals, focused on developing and delivering high-quality technological solutions.
* Impactful Work: Be part of a dynamic international team that makes a difference for their clients, helping them innovate and stay ahead in their respective industries.
* Flexible Work Options: Enjoy a work-life balance with flexible working arrangements.
Role details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology and Analyst
* Industries: Technology, Information and Internet and IT Services and IT Consulting
Next steps
Ready to be part of an exciting company and team making a real impact? Apply today and help shape the future of Sharp.
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