Job Title
Admissions Officer
Location
Cromwell Hospital, London SW5 0TU
Employment Type
Permanent, Full time – 37.5 hrs per week (rotating shifts Monday – Friday between 8.00am – 8.00pm)
Salary & Benefits
Salary: £30,500 a year + fantastic benefits.
Job Overview
Working in our UK support functions you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. The Admissions Officer plays a key role in ensuring a smooth and efficient patient admission process at the Cromwell Hospital. They are responsible for coordinating and processing inpatient, day-case, and outpatient procedure bookings and admissions, ensuring accurate data entry, verifying insurance details, and delivering a high standard of customer service to patients and their families.
Key Responsibilities
* Respond to all inbound calls efficiently, providing high-quality service to patients, relatives, consultants, secretaries, and internal teams.
* Attend daily bed meetings, updating the bed board and ensuring accurate communication of bed status across departments.
* Process inpatient, day-case and outpatient procedure bookings received from consultants and their teams, ensuring all relevant details are accurately recorded in the hospital’s system.
* Confirm bookings, cancellations, and rescheduling with patients and medical secretaries, ensuring they are well-informed.
* Collaborate with teams across the hospital – Endoscopy, Angio, Theatres to coordinate bookings, considering surgical length, equipment, and consultant preferences.
* Work closely with Site Leads and Reception to manage late or unscheduled admissions and last-minute cancellations.
* Allocate patient rooms effectively and support the multi-disciplinary team in bed management.
* Schedule Pre-Admission clinic appointments and address any patient queries.
* Capture all patient information and verify that demographic information is correct, checking patient financial coverage and obtaining credit card information.
* Conduct daily admission and theatre checks to ensure all booking details are correct and up to date.
Key Skills / Qualifications
* Previous experience in a hospital admissions, reservations, finance, or customer service role is preferred.
* Telephone experience.
* Excellent communication skills.
* Organisational skills.
* Attention to detail.
* Able to work on own initiative, prioritise work and meet deadlines.
* Good timekeeping but prepared to be flexible.
Benefits
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Annual Health Services Bonus Scheme.
* Support with travel costs via a season ticket loan or cycle2work.
* Various other benefits and online discounts.
EEO Statement
Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will provide reasonable adjustments as part of our recruitment process to anyone that needs them.
#J-18808-Ljbffr