Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Support Administrator. This is a permanent position located in our city centre office, at 10 Sunnyside, Edinburgh, EH7 5RA. You'll enjoy a work week of Monday to Friday 9am - 5pm. The salary is £22,500 - £23,500pa. Job Purpose & Overview You will be working in handling all aspects of property management, interacting with landlords, tenants, and maintenance contractors. You will support the Property Management team assisting them in delivering excellent service to our clients. Key Accountabilities & duties Handle multi-channel inbound contacts by email and phone Answer specific customer enquiries and requests Provide information about our services Respond to customer complaints Arranging access for property visits, including inspection process Marketing properties; reviewing photography and descriptions, updating landlord registration & EPCs Work across all portfolio teams assisting them with admin and call handling Review operating software (Reapit, Fixflo, IRE, Hello Report) for information and content to answer customer enquiries Manage IRE software including, adding, and removing properties, rearranging, and cancelling viewings, adding manual viewings, if necessary, send clients property matches, adding viewers and applicants, assigning portfolio teams to properties We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:- Ideally, you should have at least one year of experience working in or with an inbound customer contact centre Computer literate Friendly and professional manner when talking to customers on calls and on chat Able to provide excellent customer service Great oral and written communications Good at administration and organisation Reliable and process driven Goal orientated Natural problem solver Confident at relaying information Born multi-tasker with the ability to prioritise Ability to remain calm under pressure Able to handle complaints and difficult conversations Excellent time management Current legal right to work in the UK. Here's what you can look forward to: Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. Our Employee Assistance Programme offers free counselling support sessions. Get the latest gadgets and appliances with our Smart Tech Scheme. We're committed to reducing our carbon footprint with our Cycle2Work Scheme. We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles. Celebrate your loyalty with special days and celebrations for length of service. Planning for retirement? We've got you covered with that important pension pot. We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder! We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!