About Us - The Social Shepherd
Our full-service offering includes Social, Paid, Creative & Influencer.
We have a team of 65 across Bath, London and New York, with ambitions to continue growing and being recognised as the best social agency.
First of all, here are some important things…
Work From Home: we operate a hybrid model where team members come to the office 3 days a week. A lot of our team loves working collaboratively, but they also like the option and balance of working from home.
Benefits Package: Our collaboration with Bupa & Perkbox grants you access to a spectrum of health services, discounts, benefits, and perks. And that's not all – enjoy your birthday off and kickstart a healthier commute with our cycle-to-work scheme, all yours upon successfully completing your probationary period.
Flexible hours: some people are early birds, and others like to start later. We allow people to set their own times, with some people starting at 8am and getting to finish up earlier We trust our team to get their work done on their schedule.
We're committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.
Bi-Annual Bonus: rewarding our team is something we love to do. Everyone who's in the team enjoys bonuses based on business performance & and growth
We also offer enhanced maternity and paternity leave
Roles & Responsibilities
* Own day-to-day account relationships, including stakeholder communication (internal & external) and retained & project oversight.
* Distil client briefs or business problems and translate them into internal briefs (with strategy) - translating business problems into marketing, communication or social objectives.
* Working alongside internal teams, analyse campaign performance, build case studies and recommend future solutions.
* Build strong working relationships with clients - adopting and championing best-in-class approach to account management.
* Working with clients to gain a thorough understanding of their business and objectives, translating this into client briefs and ensuring that internal teams are clear on their objectives and tasks
* Oversight of multiple campaigns simultaneously, liaising with the department leads and teams whilst staying up-to-date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.
* Sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face-to-face meetings while providing recommendations and expertise at every stage of the campaign.
* Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings.
* Continual forward-thinking and proactive ideation of additional activities that we could propose to clients based on a detailed knowledge of their business, objectives and upcoming focuses.
* Building trusted relationships with clients, leading to repeat business in the long term.
Requirements
* 3+ years of experience in Account Management.
* You love being organised and enjoy seeing a plan come together.
* A working knowledge of the social media landscape, the wider communications landscape and your client's business. Be proactive in sharing this knowledge with both internal stakeholders and clients.
* You're happy speaking with clients & internal teams to ensure everything runs smoothly from the beginning to completion.-
Salary
£32,000 to £37,500 (depending on experience)