Job Description
Job Purpose
We are seeking an experienced and proactive Key Account Manager to take ownership of our most valuable customer relationships. This role will be responsible for managing large customer accounts, ensuring their ongoing satisfaction, and encouraging them to make full use of our products and services. The successful candidate will act as a trusted advisor, identifying growth opportunities within accounts and helping clients maximise the value they receive.
Key Responsibilities
* Manage and nurture long-term relationships with assigned key accounts.
* Serve as the primary point of contact for client inquiries, escalations, and strategic discussions.
* Understand client goals, challenges, and usage patterns to proactively encourage greater product/service adoption.
* Develop account plans to drive engagement, retention, and revenue growth.
* Identify cross-selling and upselling opportunities tailored to client needs.
* Monitor account activity and ensure clients are drawing down on available services effectively.
* Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences.
* Regularly review performance metrics with clients and provide recommendations for optimisation.
* Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered.
Qualifications
Qualifications & Experience
* Proven track record as a Key Account Manager, Relationship Manager, or in a similar client-facing role.
* Experience managing large, complex accounts with multiple stakeholders.
* Strong commercial acumen with the ability to spot and develop growth opportunities.
* Excellent communication, negotiation, and presentation skills.
* Analytical mindset with the ability to interpret client data and usage patterns.
* Strong organisational skills and ability to manage multiple priorities.
* Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.).
Additional Information
What We Offer
* Competitive salary and performance-based bonus.
* Opportunity to work with leading clients in [industry/sector].
* Professional growth in a collaborative, fast-paced environment.
* Benefits package including [health, pension, etc.].
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com .
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.