Join to apply for the Customer Service Advisor role at Belinda Roberts Ltd
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Join to apply for the Customer Service Advisor role at Belinda Roberts Ltd
Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team. This is an newly created role due to the growth in the business.
This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.
Responsibilities
* Act as the primary point of contact to key accounts
* Manage and resolve a wide range of account queries
* Continuously develop the service offering to key accounts
* Communicate any billing issues to the billing team and vice versa
* Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program
* Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
* Support the launch of new products of services through effective internal and external communication
* Support back-office in providing aftersales support and customer care
* Various standard and adhoc reporting
Desired personal attributes
* Excellent organisational skills
* Self-motivated
* Excellent verbal and written communication skills
* Good arithmetic skills
* Computer literate with strong Excel and Outlook skills
* Excellent attention to detail
* Good at working as part of a team and individually
In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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