Salary: £20,000 - 25,000 per year Requirements: A school leaver or recent graduate with a technology-related qualification (e.g., IT, Computer Science). Strong communication and interpersonal skills. A genuine interest in IT and technology. A problem-solving mindset and attention to detail. Ability to work well under pressure and manage multiple priorities. A proactive attitude and willingness to learn. Responsibilities: Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password resets and guiding users through system functionality to more complex queries, including API-related issues. Triage and prioritize service requests and incidents, balancing routine tasks (e.g., password resets, account setup) with more complex application queries. Support onboarding activities by setting up user accounts, access permissions, and providing introductory guidance on the platform. Deliver excellent customer service through clear communication, professionalism, and user support calls. Collaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team culture. Maintain and enhance knowledge base documentation to support resolution of recurring queries. Build a working knowledge of the low-code platform to assist in troubleshooting and provide informed context for escalations, while leaving complex development tasks to specialist developers. Act as a subject matter expert (SME) for the system, building core familiarity with its functionality and processes. Technologies: API Support ITSM More: We offer an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst, you will work on cutting-edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix of technical and customer service, supporting an Insurance Claims platform. Excellent communication skills are essential, as you will liaise directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. last updated 5 week of 2026