3rd Line IT Support Engineer Our client is seeking an experienced and motivated 3rd Line IT Support Engineer to join their dynamic team in Dundee. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional IT support services to our clients. You will play a crucial role in providing advanced technical assistance to resolve complex issues and ensure the smooth functioning of our clients' IT environments.
This role is on-site (daily) in Dundee, so candidates should live nearby and also possess a full clean driving licence.
Provide expert-level technical support and troubleshooting for a wide range of IT issues, including but not limited to networking, hardware, software, and security-related concerns.
Collaborate with Level 1 and Level 2 support teams to escalate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders.
Perform proactive system monitoring, maintenance, and optimisation to identify and address potential issues before they impact clients' operations.
Assist in the design, implementation, and management of IT solutions, including network infrastructure, cloud services, and security protocols.
Conduct thorough root cause analysis for recurring issues and contribute to the development of strategies to prevent future occurrences.
Document support processes, procedures, and troubleshooting steps for internal knowledge base and client-facing documentation.
Participate in client meetings to provide technical insights, recommendations, and updates on ongoing projects and support activities.
A Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
A minimum of 5 years of hands-on experience in providing IT support, preferably within a Managed Service Provider environment.
Strong expertise in Microsoft Windows, Windows Server, Active Directory, and Exchange Server.
Proficiency in networking concepts & protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
Familiarity with cloud services such as Microsoft Azure or AWS is a plus.
Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: