About the Team
We are the Financial Assessment & Benefits Advice team based in Kings House, Bedworth. This is a busy team undertaking financial assessments to calculate charges for customers receiving care services following council policies and Government guidance. In addition, we provide welfare benefits advice and information to customers, helping them to maximise their income and be aware of help available.
About the Role
We are looking for a Financial Assessment Officer to join us. You will be part of a busy team calculating care charges based on Government guidance, regulations and Council policies as well as providing advice and information in relation to charges. The role also involves verifying customer financial information, interpreting, and implementing guidance and policies to correctly calculate charges for care services, provide explanations to customers verbally and in writing as well as dealing with disputes and queries related to financial assessments.
Key Requirements
As you will be working with a variety of stakeholders, it is important you have strong analytical and communication skills, both written and verbal. You need to be able to work on your own initiative as well as collaboratively with customers, families, colleagues, and other representatives. You will have the ability to work to deadlines, sometimes under pressure, whilst always maintaining accuracy, composure, and your professional manner. You will be used to interpreting sometimes complex information, following regulations, making decisions, and providing consistent and clear explanations to justify decision making. Experience using computer systems to input and obtain information is essential as well as experience using, and knowledge of word processing software and spreadsheets. Knowledge of welfare benefits and/or social care services is useful although training can be provided.
For further information please see the Job Description and Person Specification.
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Click here to view the benefits at Warwickshire County Council.
Additional Information
Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
Closing date: 18th November 2025
Interview date: TBC
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more