IT Support Engineer – 2-month contract – Salford, Manchester
VIQU IT have a customer who are looking for a skilled IT Support professional who is a proactive and customer-focused individual with experience of 1st to 2nd line IT support.
Within this role you will be required to provide 1st to 2nd line support directly to the team, this includes Troubleshooting, configuration and customer-facing IT support.
Strong experience with Windows, M365 and Active Directory is required for this role.
IT Support Engineer Key Responsibilities:
Provide 1st to 2nd line deskside IT support to end users
Troubleshoot and resolve hardware and software issues efficiently
Support and administer Microsoft 365 / Office 365, including user management and troubleshooting
Manage and support devices using Microsoft Intune
Administer and maintain Active Directory (users, groups, permissions, GPOs)
Configure, deploy, and maintain desktops, laptops, and mobile devices
Manage IT asset inventory and ensure accurate documentation
Escalate critical issues where necessary while maintaining ownership
Deliver excellent customer service and clear technical communication
IT Support Engineer Key Requirements:
Proven experience in 1st to 2nd line IT Support (Deskside environment)
Strong working knowledge of:Solid troubleshooting skills across hardware and softwareExperience managing IT inventory and assets Office 365 / Microsoft 365
Microsoft Intune
Active Directory
Ability to work independently and manage workload effectively
Strong customer service and interpersonal skills
Excellent problem-solving and analytical abilities
You must be able to commit to onsite 5 days per week based in Salford for this role.
Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.
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