Overview
* 6-12 months
* Outside IR35
* London (4 days on-site, WFH on Fridays)
* SC Clearance required
Role Purpose
The Deployment Engineer will be responsible for preparing, deploying, and supporting end-user devices in a secure environment. This role requires a combination of technical expertise, excellent customer service skills, and a proactive approach to resolving issues during classroom-style deployments.
Responsibilities
* Device Preparation
o Configure devices using Workspace ONE (WS1) and Autopilot to meet deployment specifications.
* Deployment Execution
o Conduct on-site, classroom-style device deployments, ensuring all user devices are set up and operational.
o Engage directly with end users during deployment to assist with setup and answer any questions.
* Support and Troubleshooting
o Provide basic technical support to resolve issues encountered during deployment.
* Customer Interaction
o Maintain a professional, user-focused approach, delivering excellent customer service throughout the deployment process.
Required Skills and Experience
* Security Clearance: SC Cleared.
* Technical Expertise: Proven experience with Workspace ONE (WS1) and Autopilot for device build preparation.
* Deployment Experience: Hands-on experience conducting classroom deployments, directly engaging with end users (not limited to placing devices at workstations).
* Customer Service: Strong interpersonal and communication skills with a focus on delivering user-centric solutions.
* Basic Technical Support: Ability to troubleshoot and resolve common device deployment issues.
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