What you’ll do
We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Local Payment Methods (LPM) partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with key EMEA LPM partners, facilitating technical integrations, launching new capabilities (whether with new or existing partners), and ensuring optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success.
Responsibilities
* Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
* Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
* Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.
* Cross-Functional Collaboration: Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
* Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.
* Operational Efficiencies: Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them.
* Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively.
* Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization.
Minimum Requirements
* Bachelor’s degree in Business Administration, Computer Science, or a related field.
* Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external-facing relationships.
* Proven ability to successfully drive small-to-medium-sized projects with external partners and cross-functional internal stakeholders.
* Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
* A customer-first mindset and strong sense of urgency to scale products and operations through partnerships.
* Strong analytical and problem-solving skills, with experience leveraging data to improve decision-making.
* Ability to thrive in an unstructured, fast-moving environment.
* Willingness to travel when necessary.
* Fluency in English.
Preferred Qualifications
* Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred.
* Basic to intermediate proficiency in SQL and XML is preferred.
* Experience working in a SaaS or cloud-based technology environment.
* Experience in a high growth technology company.
In-office expectations
Office-assigned staff in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, staff in Delivery Center roles in Mexico City, Mexico; Bengaluru, India; and Dublin, Ireland work 100% from the office. Some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach supports flexibility while enabling in-person collaboration.
Pay and benefits
The annual salary range for this role in the primary location is £84,400 - £126,600. This range may change if the role is in a different location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning it includes both sales commissions/bonuses and annual base salary. The range may be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in detail during the interview process. Benefits may include equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
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