Senior Family Engagement Officer (Scale 5)
London Borough of Hillingdon, Uxbridge, UB8 1UW
£45,320 per year - estimated ?
Contract
Full time
You are an approachable and organized professional dedicated to creating a supportive and welcoming environment for families. Your excellent interpersonal skills enable you to build strong relationships with visitors and site users, contributing to community development.
This role involves managing the reception area of a children's centre, ensuring all visitors are greeted warmly and the environment remains welcoming and safe. You will handle inquiries through various channels, provide information and guidance to families, and maintain the centre's calendar. Additionally, you will gather feedback from users, report it to the centre manager, and ensure all operational procedures are adhered to. This front-facing role requires full-time, on-site presence from Monday to Thursday, 8.30am to 4.15pm, and Friday, 8.30am to 4pm.
* Strong interpersonal and communication skills
* Ability to manage a welcoming and organized reception area
* Proficiency in handling inquiries and providing information
* Capability to maintain accurate schedules and calendars
* Knowledge of local support services and signposting
* Attention to detail and ability to implement safety procedures
* Feedback collection and reporting
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